Godfather13
Android Enthusiast
I'll try to keep this to the point & as short as possible. Ive posted numerous times on here about my battery just being absolutely drained by 3pm. I did all the recommendations (battery pull, complete reset, etc). Nothing changed. I called Sprint tech support. Told them what was going on & asked them to check their side of things, my local tower, etc. They made me pull the battery, make a call, get on web, etc. They said their side looked fine & the tower was fine. I told them that also my bars go from grey to blue a lot and stay grey for minutes at a time. They said thats normal after a call. I said, mine does it when not on a call. They had no answer. Lastly they said to take it to a Sprint repair store so they could further check it and if needed replace it. They gave me a ticket number and everything.
Before I go to the store I try one more thing. I fully charged the phone and deleted every app I put on it (except System tuner and Open signal). Only thing sync'd is gmail because it has to be to use the phone. No FB, twitter, no motorola social apps, nothing. I took phone off charger at about 7:30 am (100%). By 1pm I was at 58% and only sent 2 texts in that period of time. No web browsing, no phone calls, nothing.
I go into Sprint store and tell them EVERYTHING thats happened. Gave ticket number etc. 2 guys working front counter, both listening. They took my phone and started scrolling thru it etc. Asking how I liked it. I said if the battery lasted I would love it. They said they hadnt even gotten them in yet...wth? Then the guy goes to say, well its at 58% battery, these phones have big screens, lots of processing power, they use up battery. That is normal, you basically have gone 6 hours and have more then 50% left, I dont see a problem. I say, 6 hours with it sleeping and sending only 2 texts, you dont think thats an issue? He then played a little more with it checking things out...but gave no resolution. I said, Ive been on sprint forums and android forums and the consensus is the battery should be lasting much longer on a dual core phone especially when not using it. The avg user of the Photon is getting way better battery life then this one. His response, "people on those forums can say anything, doesnt make it true." (He has a point here, so I didnt argue with him, but still wanted to punch him).
I said, well the Sprint tech on the phone said to bring it here and you could run other tests and determine if it needs to be replaced. He says, we dont have anything to do that with yet, its not over 30 days and were not allowed to exchange it cause you bought it off sprint.com. You need to go back to them or a corporate store. At this point I knew they werent there to help, only combat everything I said with excuses.
Lastly I told them my signal has been a constant 8asu's which isnt a very strong signal so maybe my phone is constantly searching for a tower causing the battery drain. I opened up Open Signal and proceeded to show him my signal line. He said, is that a function on the phone, ive never seen it. I said, no its an app so you can check for your closest tower and signal. I open it and selected graph and what do you know, ....16asu with a little movement to 18asu then 14, but consistent all the way thru. I was like, WTF...my phone has never had this high of a reading. The stores location obvisously has a better view to a tower or it was a complete fluke. So nothing I could prove here. Except when I got back to work and checked it again it was back to 8asu. And today as well, 8asu and below. (just like a car, take it to the dealer and it doesnt act up).
So thats where Im at. I guess Ill just go to the corporate store and demand an exchange since im in the 30 days. I cant handle explaining all of this to another employee that is just clueless to these phones, androids in general and forums where people discuss this daily. I mean, If I worked for a cell phone company, I would be reading forums constantly to see whats happening with the phones, read about issues and fixes so I can better help my customers. This seems like an obvious thing to do. But I guess not.
Thanks for listening :end rant:
Before I go to the store I try one more thing. I fully charged the phone and deleted every app I put on it (except System tuner and Open signal). Only thing sync'd is gmail because it has to be to use the phone. No FB, twitter, no motorola social apps, nothing. I took phone off charger at about 7:30 am (100%). By 1pm I was at 58% and only sent 2 texts in that period of time. No web browsing, no phone calls, nothing.
I go into Sprint store and tell them EVERYTHING thats happened. Gave ticket number etc. 2 guys working front counter, both listening. They took my phone and started scrolling thru it etc. Asking how I liked it. I said if the battery lasted I would love it. They said they hadnt even gotten them in yet...wth? Then the guy goes to say, well its at 58% battery, these phones have big screens, lots of processing power, they use up battery. That is normal, you basically have gone 6 hours and have more then 50% left, I dont see a problem. I say, 6 hours with it sleeping and sending only 2 texts, you dont think thats an issue? He then played a little more with it checking things out...but gave no resolution. I said, Ive been on sprint forums and android forums and the consensus is the battery should be lasting much longer on a dual core phone especially when not using it. The avg user of the Photon is getting way better battery life then this one. His response, "people on those forums can say anything, doesnt make it true." (He has a point here, so I didnt argue with him, but still wanted to punch him).
I said, well the Sprint tech on the phone said to bring it here and you could run other tests and determine if it needs to be replaced. He says, we dont have anything to do that with yet, its not over 30 days and were not allowed to exchange it cause you bought it off sprint.com. You need to go back to them or a corporate store. At this point I knew they werent there to help, only combat everything I said with excuses.
Lastly I told them my signal has been a constant 8asu's which isnt a very strong signal so maybe my phone is constantly searching for a tower causing the battery drain. I opened up Open Signal and proceeded to show him my signal line. He said, is that a function on the phone, ive never seen it. I said, no its an app so you can check for your closest tower and signal. I open it and selected graph and what do you know, ....16asu with a little movement to 18asu then 14, but consistent all the way thru. I was like, WTF...my phone has never had this high of a reading. The stores location obvisously has a better view to a tower or it was a complete fluke. So nothing I could prove here. Except when I got back to work and checked it again it was back to 8asu. And today as well, 8asu and below. (just like a car, take it to the dealer and it doesnt act up).
So thats where Im at. I guess Ill just go to the corporate store and demand an exchange since im in the 30 days. I cant handle explaining all of this to another employee that is just clueless to these phones, androids in general and forums where people discuss this daily. I mean, If I worked for a cell phone company, I would be reading forums constantly to see whats happening with the phones, read about issues and fixes so I can better help my customers. This seems like an obvious thing to do. But I guess not.
Thanks for listening :end rant:
