I don't know how to use this form site thingy! I really need help with my HTC Hero, it's less than 1 year old and it's failing big time. I can no longer get on the Android market for application downloads or updates, I can't transfer the software update to my phone as it's coming up as error saying there's a USB connection problem (but it transfers files to and from my laptop fine if it's pictures or music), it won't let me create a google account on my phone - says the sim card is not data service enabled but my network provider assure me it is set up to do so. I left my phone with a phone store for half a day and they can't figure it out. Please help, I'm going mad with it! There seems to be lots of temporary glitches with it too and I kepe having to take the battery out to sort it out. Any advice?!