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Be awared of China24Shop


Dec 23, 2013
Here is a story of a customer service they gave me:

I bought Hero H7500+ from them.
All was ok for about a month, when it the phone started to turn off
after 30-40 min of standby. Suddenly. I've tried to turn it on again -
with no luck.
I had to take out the battery and put it back in order
to turn in on again.

It wasnt a battery problem coz after i've managed to turn it on - the battery was on 96% (with both of them which i got from China24).

I've tried to flash other roms, 6-7 of them which were posted on 4pda forum - but nothing helped. It kept on turning off every time.
I've sent it to Helen as she was advised me, it took 2 MONTHS (!!!) until i got the phone back.

they've sent me the same phone, with the same problems - JUST WASTED 2 MONTHS of my time without any solution.

Then, today, they finally answered me, and tried to tell me lies like:
We've repaired your phone etc..

The phone they sent me back was with the same scratches as mine,
the same IMEI, the same calls history with exact timestamps. LIES LIES LIES....

I'm not going to spent another 2 months for waiting until they "fix" it (if they want me to do that at all).

Until now - it turns out they are liars and scammers.

Just to inform you all:
You Don't want to BUY from China24Shop - If you don't want to get stung.

You DO wanna buy from China24Shop if you want:
To get ignored
To get promised things they won't do
To get ignored again on Skype
To get ignored again on Email
To wait 2 months until they "fix" it, and guess what (they didn't even opened the phone!)

Etc etc etc...

You've been warned.

I know these peeps..
20G PengXiang Ge, Jin Li Hao Yuan, BeiLi South Road, LuoHu District, ShenZhen City, GuangDong, PRC. 510820.
+86 13530345158

From their website...
"1. Professional Manufacturer

We possess several production bases in electronics, gathering over 500 staff and a professional R&D team,which makes us have strong manufacturing abilities." :rolleyes:

It's not...she is a private individual, probably a student or something, in some dingy residential apartment block.

A short introduction to customer service in China.

First the phone call

The vendor's response

The customer's response

The customer's final feeling

....courtesy of @pengyou for that one:
Android Forums - View Profile: pengyou

Some good advice here...
Off-brand Phones and Tablets: Worth the Low Cost?
Upvote 0
Had a similar experience buying tech from China myself. Their website & ordering was OK, but then the no show of goods had me hassling them by email & their response was "did you order it?" followed later by "oh no, that is discontinued, can you try another". Luckily I got paypal to dispute it.

Nowadays if I buy from the east I choose someone like Audiocubes, they are really good & shipping is very fast :).
Upvote 0


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