Your session ID for this incident is 669032.
Time Details
08/02/2010 06:23:52PM Session Started with Agent (Ryan K)
08/02/2010 06:23:52PM System: "Thank you for contacting Sprint. My name is Ryan K."
08/02/2010 06:23:52PM -------: "Froyo?"
08/02/2010 06:23:58PM -------: "Hello Ryan"
08/02/2010 06:24:06PM Agent (Ryan K): "Hello ---."
08/02/2010 06:24:09PM -------: "Rumor is the Evo 4G users are not getting Froyo tomorrow"
08/02/2010 06:24:17PM -------: "due to some delay in fixes"
08/02/2010 06:24:38PM -------: "Can you confirm this to be true or not, or can you check with another department concerning this?"
08/02/2010 06:25:44PM Agent (Ryan K): "---, please provide your concern regarding the froyo in details so that I can check this for you."
08/02/2010 06:26:36PM -------: "Android 2.2 is rumored to be delayed from the original August 3rd release (press release from you guys last week), due to some required fixes that will not make the deadline."
08/02/2010 06:26:54PM -------: "This is specifically for the Evo 4G handset."
08/02/2010 06:27:24PM Agent (Ryan K): "Thank you for the information."
08/02/2010 06:27:29PM Agent (Ryan K): "Please allow me a few moments to check this for you."
08/02/2010 06:29:31PM Agent (Ryan K): "Thank you for your patience."
08/02/2010 06:29:55PM Agent (Ryan K): "---, it is correct. The Android 2.2 client initiated download availability date is delayed."
08/02/2010 06:30:30PM Agent (Ryan K): "A revised availability date will be communicated very soon."
08/02/2010 06:30:45PM Agent (Ryan K): "Sprint and HTC are working together to ensure availability as soon as possible."
08/02/2010 06:31:00PM -------: "Ah ok"
08/02/2010 06:31:02PM -------: "Thanks!"
08/02/2010 06:31:22PM Agent (Ryan K): "I appreciate your understanding in this regard."
08/02/2010 06:31:33PM -------: "Is there a BALLPARK date though?"
08/02/2010 06:32:26PM Agent (Ryan K): "I am sorry. We do not have any information about it as of now."
08/02/2010 06:32:39PM -------: "Ok no problem. Thanks again. Have a good day!"
08/02/2010 06:32:46PM Agent (Ryan K): "You too."
08/02/2010 06:32:51PM Session Ended