Gorilla gadgets terrible customer service

[hleizer]

The worst customer service in the business. I bought a 5400mah battery and back for my Samsung Galaxy S4. They sent the wrong color back. When I called they said I ordered the wrong color. OK. I asked what I need to do to get the correct color. The surly customer service woman told me that I would have to send the wrong back to them before they would send me the right one. To her credit, she was totally unconcerned when I pointed out that I would be unable to use my phone with no back. They have my billing information, or I would have been glad to give it to them so they could charge me if I didn't send them the wrong back. This was not offered as an option. Very rigid, unconcerned customer service that treats their customers as the enemy. Good luck surviving as a company with your poor customer relations

 

[psionandy]

Worst customer service ever? I really don't think so. All right, I could say it wasn't the best, after all they didn't send you a new one instantly via jetpack, but it sounds like they acted reasonably.

 

[dan330]

you still have your old battery and cover? right?

 

[sfbloodbrother]

Here's what you can do to make this world a better place. Don't buy from them ever again. If they keep up their crap, others should do the same thing. Then it will be the end of the company...

Customer service is a key to having a good company. That's why I keep buying from Google. I know they have my back...

Three Chromebooks later..

 

[ceva321]

I had a similar experience with on online company. Most of these companies are faceless and are only in for the money.

 

[willow1971]

Ya I had a similar problem with a company I ordered from them paid a extra 39.95 for 2 day shipping and it took them about a week to get it too me.