Help and advice please

[web1875]

Hi new to the forum and could do with some advice. Bought my daughter a Galaxy ace last xmas from carphonewarehouse on a 24 mth contract, phone started having problems with buttons not responding then turning off and not coming back on. Handset had 24 mth warranty as stated on CPW site, went off for repair, they can't fix it and they claim its not covered by manufacturers warranty. Where do i stand its 9mth into 24 mth contract, surely if the handset breaks and the handset is covered it should just be replaced. Can't find any details in CFW T&C regards to manufacturerers warranties. Help Please

 

[PaulS]

They are talking rot unless you have broken the terms of the contract.You have their 24 month warranty AND under the UK 1979 Sale of goods act you are covered as well.

Check out,"Money Saving Expert" site and join/post on the forum as there are some very knowledgeable people on their including retired solicitors who should be able to advise you on the best course of action.

Money Saving Expert: Credit Cards, Shopping, Bank Charges, Cheap Flights and more

Forum link,
http://forums.moneysavingexpert.com/forumdisplay.php?f=14

and tell CPW you have joined that forum and will be contacting the office of fair trading and BBC's,"Watchdog" ;-)


Let me/us know the outcome please

 

[web1875]

well been to pick the phone up from CFW to be told it can't be repaired due to water ingress, phone hasn't been near water closest it gets is being in the bathroom playing music whilst my daughter is in the shower. Surely if it had water damage the phone wouldn't turn on, the phone went in due to 1 button not working. How can you prove or disprove if its been in water, its just a quick get out for CFW. Bloody furious with them.

 

[PaulS]

That's bad news.Try this.Maplins Electronics shops sell their own brand electrical switch cleaner.Take the phone apart as much as is easy and spray into the areas that are causing the problem and work the switches and then lightly dry with a hairdryer.You might get lucky.They are open until 1600 hrs on Sundays.

I would also contact their retention centre and tell them you are thinking of cancelling the contract because of bad service.They may offer you an upgrade or deal?

 

[Deleted User]

well been to pick the phone up from CFW to be told it can't be repaired due to water ingress, phone hasn't been near water closest it gets is being in the bathroom playing music whilst my daughter is in the shower. Surely if it had water damage the phone wouldn't turn on, the phone went in due to 1 button not working. How can you prove or disprove if its been in water, its just a quick get out for CFW. Bloody furious with them.

Common trick by retailers is referring to so called water damage! Nonsense. Try a second opinion done by an independent and trustworthy repair shop. Problem is: who will pay for that?? Anyway, it's obvious they're trying to avoid the warranty.

 

[web1875]

end of the day its an

 

[PaulS]

As you don't care about the phone now why not do a Factory reset and see if it's a software fault and or root the phone and or install a,"Custom" rom?

Just a thought