johnnyolivares
Android Enthusiast
This is my conversation on samsung live chat. Does this mean we're getting an update? Eventually. Maybe there's a chance.?
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Daniel'. There will be a brief survey at the end of our chat to share feedback on my performance today.
info: Your Issue ID for this chat is LTK5640976840X
Daniel: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I would like to know if there are any planned firmware updates?
Daniel: I understand that you want to know about the planned updates for your device. Is that correct?
Visitor: yes.
Daniel: Thank you.
Daniel: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .
Visitor: SCH-R910
Daniel: Thank you.
Daniel: Let me check the details.
Visitor: Thank you.
Daniel: You are welcome.
Daniel: There are no updates released yet for your device.
Daniel: However, When the update is released it would be notified on the website; I suggest you please check the Samsung website periodically.
Daniel: We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Visitor: Well is it at least being worked on?
Visitor: Thank you.
Daniel: Yes, Please be rest assured that the updates are planned for the device.
Daniel: You're welcome. Is there anything else I can assist you with?
Visitor: No, that was all. Thank you once again.
Daniel: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Daniel'. There will be a brief survey at the end of our chat to share feedback on my performance today.
info: Your Issue ID for this chat is LTK5640976840X
Daniel: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I would like to know if there are any planned firmware updates?
Daniel: I understand that you want to know about the planned updates for your device. Is that correct?
Visitor: yes.
Daniel: Thank you.
Daniel: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .
Visitor: SCH-R910
Daniel: Thank you.
Daniel: Let me check the details.
Visitor: Thank you.
Daniel: You are welcome.
Daniel: There are no updates released yet for your device.
Daniel: However, When the update is released it would be notified on the website; I suggest you please check the Samsung website periodically.
Daniel: We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Visitor: Well is it at least being worked on?
Visitor: Thank you.
Daniel: Yes, Please be rest assured that the updates are planned for the device.
Daniel: You're welcome. Is there anything else I can assist you with?
Visitor: No, that was all. Thank you once again.
Daniel: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue
