• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help Iconiatab A500 update problem...please help.

apple2005

Android Enthusiast
hi all,
I got my new iconiatab 500 yesterday . I updated successfully from 3.0.1 to 3.1 although with some pains. The second update got twice error during install. The downloads itself was difficult because of slow Acer servers in spite of my good 4 megabytes connection. Twice I got an error>>the system update is invalid and has been cancelled>>>

any suggestions and help will be highly appreciated..let me tell you that I kept the device in portrait mode even locked also but still failed.
 
You may have to be patient because your update timing coincides with a major Android 4.0.3 release to all existing a500 owners. I performed my updates to 3.2.1 back in December, and the ICS one on April 27. All of my updates took only minutes to download and install. That's because I apparently beat the crowd. You may still be competing with signifcant traffc at Acer, and this may slow things down yet for a while.

The instructions below the dashed line were apparently provided by an Acer support rep, have worked for others, and so may be helpful for you. I found these on another site I was reading, where a user had contacted Acer support for the same issue. I suggest you try that first, unless you have installed several apps from Google Play, etc. If you have installed several apps, then you may see better results by doing the factory data reset first, not installing any apps other than what comes with the tablet, and then following the procedure shown below the dashed line.

If you choose the factory data reset, you need to first back up any files that you wish to keep to another location, off of your tablet.

Factory Data Reset is under Settings-->Backup & reset-->Factory data reset. If you had downloaded apps from google play, don't let google automatically restore any apps/data after the reset. There's a prompt for that shortly after you set up wifi and sign into google. If you did not have any non-acer apps installed yet, then disregard. A clean tablet may smooth out the process. The factory reset will wipe everything from your tablet, including all files you have stored in the device. When the tablet boots after the factory reset, it starts you at the initial setup screen.

When following the procedure below, before starting/restarting each update, make sure you go to Market/Google Play, and try to install the Iconia Tab Update Enhancement app if it is available. It will become available for your tablet at some point after you have installed the update for 3.2.1. You should also check at that time for updates to any of the apps that came preinstalled by Acer, and apply them.

The Iconia Tab Update Enhancement improves the performance and stability of the Acer system update download process, and per Acer, is required prior to updating Android 4.0.3 -- i.e. Ice Cream Sandwich (ICS).

Tip: there is an easy way to check for the updates that you need. After you start Google Play, look at the upper right corner of your screen. You will see what looks like a download button there (a down arrow pointing to a horizontal line). Select that and the items you need to update should show up in a list. Apps with updates are at the top, other apps you have on the device show up below that. Install each item that says either Update or Manual update.


This is a procedure that apparently came from an Acer support rep:
(One thing they don't mention is that you should not touch your tablet while the update is going on. Don't use any apps. Just leave it alone to complete the download and update. If it fails, try again. Some times of day may work better than others.)
-------------------------
Dear Customer,

Please try to download the update again after performing the following:

1. Please go to Settings > Application > Development > enable Stay Awake.
2. Please go to Settings > Screen > Timeout > set the value to 30 Minutes.
3. Plug in your charger.
4. Proceed to download the update either via restarting the tablet or check System Update under About Tablet.

Please also ensure the tablet has more than enough power and good wifi signal strength during the updating process.

This should enable you to download and install the patch as normal.
 
Thanks a million mrhelper for saving my life. I succeeded by following the instructions. Now I am on 3.2.1. I will try to download acer update enhancement and see if update is available for me.
I am indeed thankful. God bless you and your family.
 
Update :
I successfully updated to 4.0.3 without any problems. So far every thing is okay. I think we should do a reset after the first update then the later updates will be without any problems. Secondly we should not touch or use the tab during download or installation. We should also lock tab in portrait mode before downloading.
 
I realise that you have just updated to ICS (and that these are mainly Honeycomb optimized), but there is a list of apps that you may like to check out here (they should still work on ICS)
 
I did the ICS update and it sucks!!!!!! My tablet hasn't worked right since that update. And Acer support sucks even worse. I asked them where I can download the Hunnycomb OS to take it back to 3.2.1 and they said it can't be taken back, I have to send it back to them. I know better and they want $199.95 to help me fix thier screw up. So I am warning everyone I know.... DON'T BUY ACER PRODUCTS. They don't support the product they sell.
 
I did the ICS update and it sucks!!!!!! My tablet hasn't worked right since that update. And Acer support sucks even worse. I asked them where I can download the Hunnycomb OS to take it back to 3.2.1 and they said it can't be taken back, I have to send it back to them. I know better and they want $199.95 to help me fix thier screw up. So I am warning everyone I know.... DON'T BUY ACER PRODUCTS. They don't support the product they sell.

Please do a reset through setting after back up of your important files. After several hiccups, my acer tab is working very good now. This is my first tab. And I am happy with that. Read this thread fully please.
 
I did the ICS update and it sucks!!!!!! My tablet hasn't worked right since that update. And Acer support sucks even worse. I asked them where I can download the Hunnycomb OS to take it back to 3.2.1 and they said it can't be taken back, I have to send it back to them. I know better and they want $199.95 to help me fix thier screw up. So I am warning everyone I know.... DON'T BUY ACER PRODUCTS. They don't support the product they sell.

As apple2005 said, many people that have been having issues with ICS, have seen improvement after doing a factory reset. Yes its not ideal, but it is better than paying $200 to send it back to Acer, at least in my opinion.
 
If you do decide after a reset that it is not working for you, you can root and install a custom HC/ICS custom ROM and that should sort your issue.
 
I did the ICS update and it sucks!!!!!! My tablet hasn't worked right since that update. And Acer support sucks even worse. I asked them where I can download the Hunnycomb OS to take it back to 3.2.1 and they said it can't be taken back, I have to send it back to them. I know better and they want $199.95 to help me fix thier screw up. So I am warning everyone I know.... DON'T BUY ACER PRODUCTS. They don't support the product they sell.
You've got people nearly knocking down the front door to help you here at this forum, and they won't likely charge you a penny. I left a post in another thread in response to your similar post there. This link/URL will actually take you directly to my post in the thread: http://androidforums.com/acer-iconia-tab-a500/540226-how-your-ice-cream-sandwich.html#post4424796. You can use the tips there to review your storage under settings to help narrow the current problem down. If something there doesn't make sense, please ask.
 
Someone sugested I clear my cache and follow the instructions on xda.. I did, arrgg. Cleared my cache and everything else on my machine. So, I'm back to square one with ICS. Very frustrating since I have been an avid A500 user and fanboy. This ICS is just be anoying. When I first installed ICS I did a factory reset to get the ball rolling in the right direction but it's been a nightmare ever since. Hopefully this newest reset will be the good reset and I'll be back to being a happy camper.
 
Thing I have discovered since my latest redo... You can't transfer files from your pc to your tablet and more... you could with 3.2. If you want to take files from your PC to your tablet you have to put them on a usb drive and take them from there. I have a thumb drive with over a thousand apps stored on it, of them ICS only sees about 70. Somethings up there. GPS works better but still haveing issues with apps having to be tapped several times to get them to open. On my Co Pilot Truck the text to voice won't speak names of streets, just turn left, turn right...ect. Maybe it's just adjusting to the new system but I still like 3.2 better.
 
Maybe I can help you get to the bottom of this problem you are having. I've read a number of your posts, and you've been able to clear problems by doing the factory data reset, but problems keep coming back. Unless you have suddenly encountered a hardware problem, then this is probably an issue caused by an app. The app may be incompatible with ICS on the a500, or it may just have some other problem. It could be that there is something unique in what you are doing with the tablet, like the number of files, or certain types of files you have. It could even be one of the builtin apps delivered in the flexrom with ICS. It's possible to isolate the source of the problem regardless of the cause, and the following should help you do that.

Just forget about all that theory for a bit, and do the following to learn more about what your tablet is actually doing when you are having problems.

First, install Watchdog Lite (https://play.google.com/store/apps/...GwsMSwyLDEsImNvbS56b211dC53YXRjaGRvZ2xpdGUiXQ..)

Open it up, and just use the default "moderate" profile.

Click on the CPU tab at the top right, and then check the "Real time CPU" box (upper left).

Look along the righthand side of the window. There you will see CPU usage percentages associated with each app currently residing in memory. You can also see memory use in MB. Ignore the memory use for now.

Most of the processes will be sleeping in the background, and not using any or very little (0.01% or less) CPU. Some may occasionally jump up and use just a little CPU for a second, and then fall back down. Just ignore all of those, they are not using any significant amount of resource, and so are not a problem.

Now look a little closer at the left side where the process names are listed. Each will state whether it is running in the foregound or background. Processes you are actively using are in the foreground. Processes you are not currently using sleep in the background. That's OK, and is actually a good thing. The more the merrier. These will activate quickly when needed, and actually reduce your overall CPU usage.

At or near the top, you should see the Android System and Watchdog processes. Android System should typically show less than 3% CPU usage. Watchdog will show a little more or less, depending on whether or not you are scrolling around in the Watchdog window.

Anything else that is persistently using CPU above 5-10% should be looked into. If something jumps up and does that for just a second, and does not keep popping back up, that is not persistent, so you can ignore it. I'm refering to processes that camp on the CPU, and stay near the top with a high percentage. If you see a process or processes running much more than that, such as 30% or more while you are in the watchdog window, you have found a real problem, and you may have to update the app, learn how to close it down properly to prevent background CPU usage, or get rid of it.

If you are not seeing CPU problems, which are the most common trouble maker on Android, then you can also open up Watchdog and use it to help you find memory leaks in apps. You do this by selecting the CPU tab again, and then selecting the settings button (bottom bar, 3 vertical dots). Select "sort" (rightmost button), and then "sort by mem." See what floats to the top. If you see apps using 75-150MB, and possibly a bit higher, that may be normal. If you see an app using 300-500MB or more, you need to determine whether that is valid or not. The point of this memory analysis is to detemine if you have something leaking memory badly. Some apps may reasonably use more memory, but if you see some simple app using half a Gig, and growing somewhat quickly, that's probably a leak, and the app should be updated to pick up a fix, or removed.

When you are done with the memory part of the test, be sure to change the sort back to CPU, because that's really where most Android bottlenecks occur, and where you typically need to look.

I keep the Watchdog widget on my home screen. It samples background CPU usage and shows that on the widget, so when I start seeing slowdowns, I just glance at that or tap on it to open the main app. Watchdog will monitor your system while you use it and report processes that use more than 40% CPU while in the background (default profile). It will tell you which processes are doing this. Such processes are a problem that you must deal with, or your tablet will become sluggish and not do what you want it to.

Watchdog does not alert on foreground processes, and that is by design, because you typically want foreground processes to use as much CPU as is available, to get the work done quickly. Some services or widgets will run in the foreground and evade Watchdog reporting, so there can be problems there that you merely have to look for manually. When you encounter problems and you do not see a Watchdog alert, open Watchdog to determine if there are foreground process problems also.

Note that Watchdog sleeps most of the time, and only wakes up occasionally to sample CPU usage. The Watchdog CPU usage you see while monitoring CPU in real time does not happen in the background, because the window is not being updated, and the sampling is much less frequent.

Please let me know if you have questions.
 
Thank you, I will give this a try. I've done 3 factory resets, not all intentional but am trying to get my machine back to the good machine it was with 3.2. Thank you for all your assistance!
 
tried to log onto my home network and that doesn't connect now. It did before this last reset. Seems each time I try to do something, something blocks it from happening. I haven't installed that many apps since my latest reset. But it did open a lot of drive space it said I didn't have. I'm still not that happy with the performance of ICS!
 
Showing between 0.3 and 0.9 percent usage total when idleing. Will connect with my portable wifi but still won't connect with my home network. Tried the pin hole reset 5 times now but still won't connect. Turned it off and back on after 5 minuets to let memory drain down and still not connecting. Tried all the tricks we used to get it to connect aftwer the 3.1 update killed so many machines wifi.
 
Showing between 0.3 and 0.9 percent usage total when idleing. Will connect with my portable wifi but still won't connect with my home network. Tried the pin hole reset 5 times now but still won't connect. Turned it off and back on after 5 minuets to let memory drain down and still not connecting. Tried all the tricks we used to get it to connect aftwer the 3.1 update killed so many machines wifi.

Have you tried wifi fix from the market which is free?
 
Have you tried wifi fix from the market which is free?
I advise against just trying apps to "fix" wifi. The wifi problem dbldip is seeing is probably a symptom of a bigger problem, and adding more apps is likely to just make it worse.

I suggest first deleting the wifi connection from the a500, booting the AP/router, and then adding the connection back in by hand. That's harmless, and has been known to resolve connectivity issues. The tendency in situations like this is to assume that every current problem is caused by a single condition. The misbehaving a500 could have triggered a temporary condition in the AP that needs to be cleared, which is why I suggest booting it when the a500 is not trying to connect, and then building a brand new connection after that.
 
Thank you, I will give this a try. I've done 3 factory resets, not all intentional but am trying to get my machine back to the good machine it was with 3.2. Thank you for all your assistance!
I know that this will not be what you want to hear, but if my suggestion for the wifi problem does not work, then you may need to try another factory data reset, and then set up your wifi without restoring any data, plugging in any SD cards, USB, etc. When you do the initial setup, do not login to Google. Run this phase of testing like a newbie using only what came out of the box. Avoid changing any default options on anything at this point also. Again do not plug in any external storage, or install any apps during this test.

If you see problems with the basic configuration, then you may be looking at a hardware issue. Sounds strange, but is possible. I have seen nothing clear from your posts yet to suggest that this is caused by anything other than apps or data though, so keep the hammer and screwdrivers in the toolbox for now.

The point of all this is to avoid restoring any apps or data from anywhere at this time, until you test the tablet with default apps and settings for a while. This seems like a lot of effort, but it is likely to save more in the long run.

When you see so many symptoms, you may be dealing with multiple causes, and you just need to gain more control over what goes into the tablet -- i.e., you have to control as much of the environment as you can, and introduce changes back in slowly so you can isolate the specific triggers of problems.

When (or if) you are satisfied with that phase of testing, install Watchdog first, run it to set it up, and then proceed by installing apps one at a time. Run ample tests and leave adequate time between each install. Monitor CPU with Watchdog. Monitor internal storage using settngs-->storage.

Continue to leave your SD card or other external storage out of the unit for now until you test essential apps. Avoid copying in a bunch of files to internal storage. Also consider putting the a500 on a diet for a while and only installing apps that you absolutely need until you figure this out. Leave any bells and whistles out for now.

I may be mistaken because I have been reading through so many of these threads and forums lately, but I thought I recall you mentioning that you have ~1000 apps on an SD card. That may be something that would cause indigestion for some of the built-in apps that came with the tablet, in a way that is different as compared with HC. I'm thinking it is possible that some ICS changes to builtin media aggregation apps could be reacting to your external storage differently from what you saw with HC. I keep seeing little hints that a few others have been seeing similar issues, and I have also encountered a few, but not on the same scale as you.

One way to mitigate this then might be to use the ICS bloatware disable option under apps/all to disable certain built-in apps. But I don't suggest just arbitrarily disabling builtin apps without first nailing down a root cause, because that can cause problems also.

I saw you recently posted this in another thread:
I had a problem with drive space before my last reset. It kept saying my system was low on space and kept telling me I had 13 gigs filled with 10mb available. Started uninstalling apps all over the place but it didn't help. ICS has been very frustrating. I read in one of the other posts that I should clear my cache. I did a search and found thew info on XDA how to clear cache. I did it and it cleared it but also did a factory reset... arrgg!!!. But the did clear up all the drive being over full. I have installed all kinds of apps and still have room to spare. So check to see if your cache is filling up and causing it to appear that your drive is full.
Once your storage is that overwhelmed, you need to find the excess files and delete them. The a500 cache is only 1GB, so that was not the problem. The only way that you could see 13GB used would be if it was under the /sdcard internal storage. One of your apps was probably writing a huge amount of data to that /sdcard internal storage. You should always try to keep at least 25% free space there to prevent filesystem performance problems.

Mapping applications that are configured to cache map data likely store tons of files under /sdcard, and probably under /sdcard/android/data. Use of the android/data folder is a convention, but apps can store data in folders anywhere under the unprotected /sdcard folder, so you may have to check for that also.

Tip: Apps often write files under /sdcard/android/data. When you look at memory for apps (under settings-->apps), there is an sdcard field shown for each app. If it is non-zero, you have files saved for the app in /sdcard/android/data. The factory data reset clears all of this, all user data under the Linux file systems, and the cache.


...
 
It seems like each reset I do gives me different problems. Would be alot easier to determin the root cause if the same probleems came up with each factory reset. The wifi issue wasn't there the last reset. Juat the over full internal memory. The drive I have with the apps is a thumb drive. I just threw a bunch of apps on it to see if they were recognized. I have done so many reinstalls I don't want to do any more if I can help it. They will only reset my pass key on my mapping software so many times, I believe it's 5 and I am at 4 already. I use co pilot for mapping. It's truck version and I never had a problem with HC. All these problems have come up since the ICS update. I am seriously considering doing a reinstall of HC and be done with it till they get the ICS fixed and useable on my machine. There are some real good Roms on XDA, and I do have the origonal OS the tablet came with and each update saved on my PC.
Without rooting the thing I have searched and find no extra files to delete. As of right now things seem to be holding thier own other than the wifi problem. As long as I can connect to the net some way I'll hold tight. I have too many PCs on my home system to reset my wireless right now. I'll wait till after next week and see how it works on the road. I don't want to have to go back to using my mini laptop for mapping but I will if I have to. I have a mini and full size laptop I carry with me in the truck as well as the tablet. I love being able to have the tablet setting on the dash in full view so I don't have to take my eyes off the road to read my maps. I've been using Co Pilot for over 12 years on laptops and now my tablt and I don't even have an atlas in my truck any more.
I have been saving your posts and printing them out for future reference Mrhelper. Thank you for all you do for everyone.
 
MrHelper, you can now do the na na na na na dance, or just toss an " I told ya so" my way... My laptop wouldn't connect with my home wifi either so I bit the bullit and rebooted my router... It's working like a charm now, everything connecting just like it should and I didn't have to reset my pass word... they stayed put. So as of now, I'm good to go... for now, we'll see what tomorrow brings when I go back out on the road.
I hope you had a good Memorial day. Thank you to all my fellow Vets for their service to our beautiful country.
 
Back
Top Bottom