Verizon was quit the experience. Called them a couple times last night (8:30pm, 10:30pm) asking if they could look into a couple different options for me and they were VERY uneducated on what to do.
On my third attempt (1:00am) I spoke to a lady that withing seconds told me how to track it. By that time, the phone was turned off. UGG
Verizon's education program for their technicians is despicable.
Needless to say they are unable to turn the phone on remotely.