So finally decided to switch the GF over to the $30 plan as she never makes any calls but uses a lot of data and text. Sounded perfect and saved $20 a month from her $50 metro PCS plan. It also allowed me to check out Tmobile's services and coverage as my ATT contract is up in Jan. So I scoped Craigslist and found an HTC Sensation for $300 great shape. Perfect. Over the course of a year would pay for itself and she can replace the Samsung phone that she had that although worked fine went through battery life like there was no tomorrow. Went picked it up and went to TMobile to see about activating. They mentioned it was only online and through Walmart so I went to Walmart. Nope, walmart doesn't sell sim cards so went back to Tmobile, thinking I would buy a sim card and then activate online. Nope, they won't sell sim cards so now I'm back to square one so I called Tmobile tell them what I am trying to do and they say I need to order an activation package which is essentially a Sim card AND an activation code both of which I need to get phone setup. So I overnight it as am going on a trip for Thanksgiving so set it up and they bill it. Next day I'm waiting all day and nothing. By 5 oclock, I call to find out where the package is. After 40 minutes of trying different things, they tell me they can not locate package since they never gave me an order number and for some reason never came up under either my name or hers. WTH???!!! So I'm getting pretty irritated by now but finally the doorbell rings and we get the package (at nearly 6 pm). After sitting on phone for over an hour they finally activate it and then when they go to port the number over the other activation specialist tells me he has to do it all over again. Now mind you during the course of all this they had to get a manager to do the $30 plan despite me having ordered it through Tmobile with their full knowledge that this was the intended plan. This morning they finally port the number over and I call because the line is having issues. Apparently after all that they STILL had me on a pay as you go plan. They changed it today back to the $30 plan and so far so good. I have 3 more lines I am looking for a carrier for but this huge ordeal has me quite worried. Comments? Is this fairly typical?
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My Nightmare story getting on the $30 plan
- Thread starter Guru0006
- Start date
Crashdamage
Android Expert
No it's not typical. I've been with T-Mobile for 13 years and always gotten very good customer service.
The problem is that the $30 plan was originally set up for new numbers only. This was why you needed an activation kit instead of just a SIM. Porting a number also requires somebody at T-Mobile to override the defaults which would explain the manager's involvement.
Shipping and line problems, OTOH, shouldn't have been affected by the plan.
Shipping and line problems, OTOH, shouldn't have been affected by the plan.
It was a brand new line and they did set it up with a new number initially. The porting was supposed to have been done AFTER the line was setup. When I initially called to activate the new number they actually told me they sent me the wrong sim card whatever that means. I believe they have some sim cards for prepaid and others for contract accounts.