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my samsung galaxy note 8 has issues!

laurelk25

Lurker
I purchased my Note 8 tablet on Amazon from a highly rated seller about 5 months ago. It is an unlocked At&t model. It was packaged in a new unopened box, seemingly never used before, but I'm not sure if it was refurbished or what, because I have been having a few issues with it. The most annoying and major one is the fact that it keeps shutting itself off when it's been sitting idly at random times, about 5 to 10 times a day. I do have a case with a magnet on it, now. However, it has been doing this since before I purchased the case... It has never shut off while I'm using it & it randomly does it no matter what percentage of battery I have remaining! Also, I can't just turn it back on with the power button... I have to reset it by holding the power button & volume up or down. Then, it comes up with 1 of 2 different screens: a warning about a custom Os installation that says, volume up to continue with custom Os or volume down to restart phone. I always choose the latter. The second screen has a list of options labeled Android system recovery 1. Reboot system now 2. Apply update 3. Wipe data/ factory reset 4. Wipe cache. I always choose to reboot the system. It is annoying! Help! I also have Trustgo antivirus & Cleanmaster antivirus & they haven't detected anything. Another annoyance, the MultiWindow option worked on two occasions in the beginning & hasn't worked since. Last thing, my touchscreen freezes randomly for about 5 seconds & I can't do anything. Please help! I've been searching Google & still haven't come up with any solutions. Thank you! :)
 
That menu only displays if one of the volume buttons ( I forget which one), is being pressed as you press the power button. Also is it shutting itself off due to low battery? After some time, especially with heavy use, this tablet needs to get a replacement battery. As for the screen freezing, are you on the latest OS for the tablet? (4.4.2). Or try using Advanced task killer, as well with the RAM manager. If that doesn't work maybe you need to reset and wipe your entire device.
 
I have version 4.1.2. For some reason it won't let me update the software right now... as for the menu, I have to do that because it won't turn on at all if I just press the power button. I clear the ram constantly. I will download advanced task killer and see if that helps. And, as I explained, it doesn't matter if it's 100% or 5%.. It randomly shuts off. I don't know what the deal is, but thank you for your reply!
 
You should consider purchasing a new battery. They are around thirty dollars at repair universe. Next time you get to that menu, wipe the tablet, and wipe the cache. After that the tablet should act just like new.
 
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