New2VirginMobl
Newbie
Coming to you using this forum after reading a lot of great information in the past... I thought I'd share with you my story of a frustrating time with Virgin Mobile.
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Hi everyone out there in the Technology land. I wanted to get my voice heard with issues I've been having with Virgin Mobile. My family and I just ended our 2-yr contract with Verizon with our trusty little LG Octane phone and now upgraded my wife's with Virgin Pay Lo $30 plan and bought her the Samsung Montage at Target for only $19.99. Verizon wanted to charge us $59.99 to keep the same plan we were on which included 450mins. They said that our phone... the LG Octane is compatible for a 'Smart-Phone' and wouldn't charge us any cheaper. I could not believe they were so very high priced and this little phone is the same as a Smartphone.
So for $50.00 we ported our old phone number over to Virgin Mobile and have a good phone and service with 1500 mins/1500 text messages... not bad at all. 6 months ago I bought me my phone... the LG Optimus Elite at Best Buy for $99.00 $30 dollars cheaper than Virgin's website of $129.99 at the time and it was right down the road for me so I thought why not and got me the $35 Beyond Talk plan w/Virgin Mobile. I've enjoyed streaming audio to and from work (30 miles each way) for about 6 months now... until April 11th I noticed my trusty Tune-in Radio failed to connect, I showed 3G and full bars but wouldn't connect. So I didn't think much about it until the next week when I kept trying... email, browsing even picture messages just would not connect at all. I called their customer service and then their 'Advanced Technical support' line and after about 20 times over the course of a week, also I went to three different Boost Mobile/Virgin Mobile stores tracked down a tech with over 2yrs experience and he was on the phone with 'Dealer-support' and it was determined that it was my phone that was the problem as they showed their network was up and running just fine... they did show an outage on April 11th but this was resolved. So instead of reading horror stories on this forum about getting replacements over the mail from Virgin Mobile I used my insurance I got when I bought my phone at Best Buy and went back and exchanged my old phone for a newer LG Optimus Elite phone... (now $79.99) I didn't even open up the new cell phone package for fear it might hurt the battery when they activate it. So I had the lady swap it out, I went home, charged the phone completely and turned it on the next day... I checked with excitement my email, browsing, etc... with 3G blinking at me and FULL bars... and still not working!!!! Getting Unable to connect... I reprogrammed and phone again just like before with my old phone, ran the 'My Account-I need help' link and still Data could not pass. Same exact issues I was having from the previous phone. Why?
So I have come to you all today asking for help on this. I called customer service/tech support (India) and I would rather run a knife thru my hand than call them ever again... the worse customer service known to man is there... after calling them I have not received not one call back giving me any help at all... I have emailed them, called them over 20 times in 1 week and amazing when I call them the phone drops the line either when I'm on hold or when we're talking! Whats really weird is I have not had not 1 call drop when I call anyone else... except for when I call Virgin Mobile customer service!!! Figure that one out!!????? The phone showing with Full bars and 3G flashing... I use my wifes phone showing full bars and it drops the line as well... customer service or technical support hasn't called me back when I asked them. I have called corporate headquarters phone as well and left messages and still nothing is helping.
What IS working?????? My wifi when connected IS working, I can stream audio/video browse, etc... not a problem. Some people have told me Sprint is updating their towers from 3G to 4G here in the Phoenix, AZ Valley area but again when I call to get any info Virgin tells me there are no reported outages going on at all. They haven't offered anything to me, suggested anything either... I just do not get it and understand why this is happening to me and only me. The rep at Virgin Mobile store told me he hasn't heard of this happening to anyone ever before!!!! So I am at my wits end... I have reported this to Virgin Mobile to the Better Business Bureau and don't know what else to do. Only thing I can do is sit and wait since I can't even return this phone now since it's been over 30 days. (Best Buy's return policy)
I will not pay $35 for next month though until Virgin tells me what's really going on and why it's not working. A Virgin Mobile rep told me to change my phone number... ($10 charge) and this might fix it... dumping more $$ to get something fixed that wasn't my fault. This is the question I have... why isn't it working? Very frustrating, so very frustrating. I was told I'd be compensated for the data not being used... don't know how... my account has only used 15megs of data total! haha, amazing huh!?
Thank you for your time.
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Hi everyone out there in the Technology land. I wanted to get my voice heard with issues I've been having with Virgin Mobile. My family and I just ended our 2-yr contract with Verizon with our trusty little LG Octane phone and now upgraded my wife's with Virgin Pay Lo $30 plan and bought her the Samsung Montage at Target for only $19.99. Verizon wanted to charge us $59.99 to keep the same plan we were on which included 450mins. They said that our phone... the LG Octane is compatible for a 'Smart-Phone' and wouldn't charge us any cheaper. I could not believe they were so very high priced and this little phone is the same as a Smartphone.
So for $50.00 we ported our old phone number over to Virgin Mobile and have a good phone and service with 1500 mins/1500 text messages... not bad at all. 6 months ago I bought me my phone... the LG Optimus Elite at Best Buy for $99.00 $30 dollars cheaper than Virgin's website of $129.99 at the time and it was right down the road for me so I thought why not and got me the $35 Beyond Talk plan w/Virgin Mobile. I've enjoyed streaming audio to and from work (30 miles each way) for about 6 months now... until April 11th I noticed my trusty Tune-in Radio failed to connect, I showed 3G and full bars but wouldn't connect. So I didn't think much about it until the next week when I kept trying... email, browsing even picture messages just would not connect at all. I called their customer service and then their 'Advanced Technical support' line and after about 20 times over the course of a week, also I went to three different Boost Mobile/Virgin Mobile stores tracked down a tech with over 2yrs experience and he was on the phone with 'Dealer-support' and it was determined that it was my phone that was the problem as they showed their network was up and running just fine... they did show an outage on April 11th but this was resolved. So instead of reading horror stories on this forum about getting replacements over the mail from Virgin Mobile I used my insurance I got when I bought my phone at Best Buy and went back and exchanged my old phone for a newer LG Optimus Elite phone... (now $79.99) I didn't even open up the new cell phone package for fear it might hurt the battery when they activate it. So I had the lady swap it out, I went home, charged the phone completely and turned it on the next day... I checked with excitement my email, browsing, etc... with 3G blinking at me and FULL bars... and still not working!!!! Getting Unable to connect... I reprogrammed and phone again just like before with my old phone, ran the 'My Account-I need help' link and still Data could not pass. Same exact issues I was having from the previous phone. Why?
So I have come to you all today asking for help on this. I called customer service/tech support (India) and I would rather run a knife thru my hand than call them ever again... the worse customer service known to man is there... after calling them I have not received not one call back giving me any help at all... I have emailed them, called them over 20 times in 1 week and amazing when I call them the phone drops the line either when I'm on hold or when we're talking! Whats really weird is I have not had not 1 call drop when I call anyone else... except for when I call Virgin Mobile customer service!!! Figure that one out!!????? The phone showing with Full bars and 3G flashing... I use my wifes phone showing full bars and it drops the line as well... customer service or technical support hasn't called me back when I asked them. I have called corporate headquarters phone as well and left messages and still nothing is helping.
What IS working?????? My wifi when connected IS working, I can stream audio/video browse, etc... not a problem. Some people have told me Sprint is updating their towers from 3G to 4G here in the Phoenix, AZ Valley area but again when I call to get any info Virgin tells me there are no reported outages going on at all. They haven't offered anything to me, suggested anything either... I just do not get it and understand why this is happening to me and only me. The rep at Virgin Mobile store told me he hasn't heard of this happening to anyone ever before!!!! So I am at my wits end... I have reported this to Virgin Mobile to the Better Business Bureau and don't know what else to do. Only thing I can do is sit and wait since I can't even return this phone now since it's been over 30 days. (Best Buy's return policy)
I will not pay $35 for next month though until Virgin tells me what's really going on and why it's not working. A Virgin Mobile rep told me to change my phone number... ($10 charge) and this might fix it... dumping more $$ to get something fixed that wasn't my fault. This is the question I have... why isn't it working? Very frustrating, so very frustrating. I was told I'd be compensated for the data not being used... don't know how... my account has only used 15megs of data total! haha, amazing huh!?
Thank you for your time.