Received Defective Unit

[SAL8116]

Got my phone delivered this evening and popped my sim in and was displaying the boot animation for 45 minutes. Never made it any further.

Not a good first impression Huawei. Waiting for a supervisor to call me in the AM to discuss next step.

 

[halon]

Try holding in POWER and VOLUME DOWN at the same time. Then pick FACTORY RESET.

 

[SAL8116]

Try holding in POWER and VOLUME DOWN at the same time. Then pick FACTORY RESET.

Done, and still nothing. Huawei is sending a replacement.

 

[Androidcurious]

I know it's frustrating as HELL to receive a bad unit right out of the gate but try to be a little patient. If their response was to quickly send you a replacement, and that one works fine then you just got a great indication of their customer service. Might have been worth the price of frustration to know how they handle these things.

 

[SAL8116]

I know it's frustrating as HELL to receive a bad unit right out of the gate but try to be a little patient. If their response was to quickly send you a replacement, and that one works fine then you just got a great indication of their customer service. Might have been worth the price of frustration to know how they handle these things.

Well not as quickly as I thought. Apparently they won't ship out the replacement till they get the defective one back in there hands. So I am shipping out today the defect and it will get to them on Monday. Then Monday they'll turn around and ship me the new replacement.

What bothers me most, is the crappy communication from them and the inconsistency of it.