Received a replacement Triumph back on March and activate it and ship it back. About a month a ago, received a call from VM about if i've shipped out the broken device because they never received it. I toll yes, and they will process.
Last 2 weeks, I received more 6 different txt ask if I don't return the device and will they will suspend my account. I called for complaint about that text. They opened a case, escalated and call back and said, it should not more text further they found my device. I asked for confirmation # and name of person.
Yesterday, My triumph charger port not charge and connect to PC not device. I called if I quality for replacement phone? They said yes, on the way they process they ask if I return my broken device last time. I provided they comfirmation # and they person's name found my device and they said not in record.
Now, my case still in pending.. about 3 month. I request that tracking # on the prepaid envelope at my local postal office and they said no way to track that. Now, no way to remember that tracking # since more then 4 months ago.
Now, anyone have any advice beside buy another Triumph from ebay?? I sick of the triumph now on multiple problems given, but no another device I can replace with 4" screen on my $25 plan. Hoo....
Last 2 weeks, I received more 6 different txt ask if I don't return the device and will they will suspend my account. I called for complaint about that text. They opened a case, escalated and call back and said, it should not more text further they found my device. I asked for confirmation # and name of person.
Yesterday, My triumph charger port not charge and connect to PC not device. I called if I quality for replacement phone? They said yes, on the way they process they ask if I return my broken device last time. I provided they comfirmation # and they person's name found my device and they said not in record.
Now, my case still in pending.. about 3 month. I request that tracking # on the prepaid envelope at my local postal office and they said no way to track that. Now, no way to remember that tracking # since more then 4 months ago.
Now, anyone have any advice beside buy another Triumph from ebay?? I sick of the triumph now on multiple problems given, but no another device I can replace with 4" screen on my $25 plan. Hoo....
