Wireless printing problems with word?

[Papamalo]

Hi.
This may or may not be Moto x related, but I have tried other options to no avail, so...

I am attempting to print word files on my computer, from my Moto X Pure.
I have a new HP, envy 5660 e all in one printer with wireless capabilities.

When I open a microsoft word doc on my phone, at first there is a "sharing and print" option.

When I get into the final print window, suddenly it says "save as PDF", and then the only print option I get is "all printers" and the it goes into this "searching for printers" and it never finds the one directly in front of it, which is my new printer, which is on the network.
Any ideas?

thanks.
P

 

[svim]

Do you have HP's ePrint app installed on your Moto X? Also there are troubleshooting tips on HP's site.
https://play.google.com/store/apps/details?id=com.hp.android.print&hl=en

http://support.hp.com/us-en/document/c03721293

 

[Papamalo]

Thanks! as it turns out I have to have BOTH the 'HP remote printer plugin" AND the "HP all in one remote plugin".
Now it's "downloading" really slowly.
Guess you get what you pay for.
thanks again.

 

[Papamalo]

OK I got it. I had to install yet another app, HP ePrint, and now I can get my moto x to communicate with the printer. thank again. Sorry if it was off topic.

P