I bought 2 mesmerizes as Christmas for my 2 boys. Loved, loved, loved this phone, so I then went back and bought one for myself. These were our first smart phones so you can imagine the excitement for each of us.
Week 2, one of my son's received a call on his while driving down the road. The phone was in the passenger seat, and on vibrate only, and it vibrated right into the floor board hitting the carpet, and shattered the screen. I bought cases when I bought the phones, but US Cellular had not yet received the screen protectors so we were still waiting for them to come in. Not sure whether this would have helped or not, but we are talking about a few inches with the phone landing on soft carpet.
Yes, I upgraded to the Belief Project, but they told us because my son "misused" his phone, the warranty is void. I pay for the extra insurance for the phone, but I am not about to pay a $100.00 deductible for this. I contacted Samsung the day after this happened, and have yet to hear back from them, so I contacted them again today and so far nothing.
I'm so disappointed! I'm packing up the other 2 that I bought and returning them tomorrow. Although I realize these phones are more sensitive than the older type phones, this is ridiculous. No way that any phone screen should shatter this easily!