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UPDATE: From RogersMary - Dream owners to be offered exchange to Magic

Hi All - Wanted to share the following with you:

Rogers believes that telecommunications services play an important role in ensuring public safety and we take the safety of our customers extremely seriously. One of the ways we are helping to make sure our customers are safe is through enhancements to 911 calling that use advanced technology to locate a wireless customer
 
RogersMary said:
Hi All - Wanted to share the following with you:

Rogers believes that telecommunications services play an important role in ensuring public safety and we take the safety of our customers extremely seriously. One of the ways we are helping to make sure our customers are safe is through enhancements to 911 calling that use advanced technology to locate a wireless customer
Click to expand...
 
I've contacted CBC Marketplace about this issue. Wanting OS updates is one thing, but a phone that can't call 911 because they didn't fix it in time is another completely!
 
I called in for the HTC Magic upgrade on Jan 13, and still haven't received it yet. Have they stopped this upgrade since there is an issue with the HTC Magic also? I'm reading that sales have stopped for both phones now.
 
bbbuns said:
I called in for the HTC Magic upgrade on Jan 13, and still haven't received it yet. Have they stopped this upgrade since there is an issue with the HTC Magic also? I'm reading that sales have stopped for both phones now.
Click to expand...

I'd call Care to see if your phone was shipped. Yes they have stopped selling the phones now and the upgrade promotion is on hold. But if you called for yours on the 13th you should have it by now. I called for mine on the 18th and it was shipped on the 19th (just before the fiasco hit). When you do call into Care, get them to give you the tracking number.
Hope it works out for you.
 
I haven't called Rogers to get my Magic yet and I'm glad I haven't. Knowing about this bug for four to five months and doing nothing about it is completely unexceptable.

I can't believe Rogers didn't catch this bug during their extensive testing phase they claim to do... wasn't this "testing phase" one of the original reasons Rogers gave for why they hadn't released 1.6?

I don't know what to do at this point. Do I keep my outdated and unsupported Dream or do I renew my contract with Rogers and be stuck with them for an extra 7 months with two outdated and unsupported phones (which would really be 4 phones since I have 2 Dreams).

Obviously at this point we can't trust either company to provide support for either phone. Who knows what other known issues they're sitting on?

Will the upgrade promotion be extended? Will they offer a different Android phone instead? I only have 5 days left to decide what to do.

I'm paying Rogers a lot of money over 3 years, and this is how I'm treated? Which is why I find it so hard to believe the communtiy provides faster and better support then Rogers or HTC. Twitter / Steve Kondik: The fact that this issue i ...
 
ace862 said:
I'd call Care to see if your phone was shipped. Yes they have stopped selling the phones now and the upgrade promotion is on hold. But if you called for yours on the 13th you should have it by now. I called for mine on the 18th and it was shipped on the 19th (just before the fiasco hit). When you do call into Care, get them to give you the tracking number.
Hope it works out for you.
Click to expand...

You got yours pretty quick.... 1 day turnaround! I just received mine today. Rogers gave me a tracking number when I called them a couple of days ago, but they gave me the wrong one. Anyway... all good now. Thanks.
 
bbbuns said:
You got yours pretty quick.... 1 day turnaround! I just received mine today. Rogers gave me a tracking number when I called them a couple of days ago, but they gave me the wrong one. Anyway... all good now. Thanks.
Click to expand...

It was the same with me. Ordered first day next afternoon i had my magic. They gave me a tracking number that didn't work and said it would be there in 3 - 5 days
 
oredered mine on the 14th and got it on the 20th im guess im one of the lucky ones that actually got their upgrades..

not looking good for rogers..

first the announce theyre not gonna upgrade the phones
then they announce that they will upgrade the magic and offer people free upgrades
and in the midst of this we have 911 bug that stops phones being shipped out..
 
egemenbor said:
oredered mine on the 14th and got it on the 20th im guess im one of the lucky ones that actually got their upgrades..

not looking good for rogers..

first the announce theyre not gonna upgrade the phones
then they announce that they will upgrade the magic and offer people free upgrades
and in the midst of this we have 911 bug that stops phones being shipped out..
Click to expand...

If I was Rogers I don't think I would be looking at any more devices from HTC after all this crap. What did HTC do, loose their source code for the Rogers Magic / Dream? They should have been able to pull the fix from the base Android Source and recompiled a fix to have available the same day as the GPS problems were revealed.

Probally just waiting until they are ready with whatever other update that they are doing to release a fix. Leave it up to Rogers to eat the wrath of their customers.

gbd
 
GreatBigDog said:
If I was Rogers I don't think I would be looking at any more devices from HTC after all this crap. What did HTC do, loose their source code for the Rogers Magic / Dream? They should have been able to pull the fix from the base Android Source and recompiled a fix to have available the same day as the GPS problems were revealed.

Probally just waiting until they are ready with whatever other update that they are doing to release a fix. Leave it up to Rogers to eat the wrath of their customers.

gbd
Click to expand...

This was a problem with the tmobile g1 and MT3G aswell. It was fixed in android 1.6 update so it has something to do with android
 
the fact that it was fixed in the 1.6 update still comes back to rogers/htc for deciding not update the dream/magic in line with the people in the states..
 
Brendanmurphy said:
This was a problem with the tmobile g1 and MT3G aswell. It was fixed in android 1.6 update so it has something to do with android
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I know that, I first brought this to the attention of @RogersMary last month and HTC responded to her that it wasn't an issue in Canada because of no E911. The Android 1.5 base source code has been fixed as well so all HTC should have to do is grab the patched module out of the base source, replace the offending module in their own source code and then recompile to create a patched Android 1.5 version for us.

All I was saying is that either HTC didn't keep the source code that they used to create the Dream / Magic ROM or they are waiting to include the patch with whatever other little fixes that they are planning on.

gbd
 
Okay just found thisforum, read the whole thread, did the required upgrade for 911 so i am now 1.5 + 911 upgrade. Should my phone be fine or am i still one of the ripped off 3yr contract people? Please help me with this.:confused:
 
Do you have a Dream, or a Magic? If you have a Magic, you will eventually get the update to Android 2.1. If you have a Dream, you will get NO MORE updates.

If you have a Dream, and you bought it with a 3 year contract BEFORE Dec 31, you can request to receive a Magic. This upgrade program is currently on hold as per RogersMary, who says she will let us know when it is on again. You can contact her via Twitter at Mary @ Rogers (RogersMary) on Twitter
 
Mike,

Spoke with a rep today who is pushing through an authorization to get me a Magic. I'll let you know how it goes.
 
Yes I have a dream, I will be calling rogers in the morning, with all that I have read now I will be seriously looking at the magic....if not or rather If i don't get satisfaction I will be demanding a 8g iphone, or leaving rogers. I got pushed into this "dream" by a rep at a store, and I had planned on the iphone. Seriously pissed off right now. Will post more after I call them.
Grrrrr. :mad:
 
mjschmidt said:
If you have a Dream, and you bought it with a 3 year contract BEFORE Dec 31, you can request to receive a Magic. This upgrade program is currently on hold as per RogersMary, who says she will let us know when it is on again. You can contact her via Twitter at Mary @ Rogers (RogersMary) on Twitter
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Yep, got a Tweet from RogersMary a little while ago saying she would post here when she had the details on the Dream>Magic upgrade coming back on line.

Thanks for RogersMary, thanks for this forum and the users who have been pushing the issue.
 
Just got off the phone with Rogers, yes this whole thing is on hold. I was advised to give them one week til everyone upgrades their phone with the 911 thing then they will continue with the sending out of the magics. If i don't get this done I will be pushing on with the request for the bb bold 9700 or i phone. Get this, i asked to be escalated and he tried but apparently the 2nd level wasn't about to take my call. they are denying twitter's link to rogers mary and others is real. whatever. also he basically advised me that i can request the upgrade as a second on my account but i can't cancel the account. (I DIDN"T even mention cancelling the account at this point. Are they telling me to consider going else where???) Should be really interesting in this business over the next few years as american companies infiltrate canadian market. Rogers mary : if your listening, I know you are only trying to help us all out here but what kind of outfit do you work for? wow!:rolleyes:
 
I've been getting the run-around all day on the phone with Rogers today on this offer. This morning, the CSR's were not aware of the offer, now I ust got off the phone with their customer care (sales) dept and was advised this offer has been suspended. I was advised that the offer was in place as they were not sure the 911 update would work with the Dream phone. I told the sales guy that my understanding was that the upgrade to the Magic phone was not being offered because of the 911 issue, it was being offered because of the software update later this year that only the Magic users will be entitled to. He said that was not the case, the offer was because of the 911 issue. Sounds like they just had to come up with some excuse to me.

Great, now I'm stuck with a phone where the software will NOT be updated later this year.

Not happy the way the 911 issue was handled either because of the fact I have Windows 7 and could not do the upgrade on my whole computer. I think that Rogers handled this whole thing very poorly.
 
That is the explaination i basically got too, but they assured me that if i called back in a few weeks i would get one, and i advised i would be demanding the iphone if i didn't get the magic. i really hate the thought of not having the slide out keyboard but hey if the phone will last me longer and have more apps, i will continue the fight.
 
This is insane. I am getting the runaround as well. I called on Jan. 12 to be upgraded to a magic, and it sounds like the CSR I spoke to made a note that she signed me up for it, however forgot to actually send the phone. Every day since the 12th I have checked my mail with eager anticipation. Today it still wasn't here, so I called Rogers to see what the deal was.

"Yes, I see that you called on the 12th and it looks like the woman you spoke to signed you up for the offer, but we don't know why your magic wasn't sent out then. It's very unfortunate. This offer is now on hold, and we can't send you a magic. I know it's unfortunate. Have a great evening."

What makes it worse, is I told my buddy about the deal and he called I think on the 16th, and got his magic within 3 days.

I'm so mad about this! I was just starting to like Rogers, even to the point of defending them, but this is nuts.
 
mjschmidt said:
Do you have a Dream, or a Magic? If you have a Magic, you will eventually get the update to Android 2.1. If you have a Dream, you will get NO MORE updates.

If you have a Dream, and you bought it with a 3 year contract BEFORE Dec 31, you can request to receive a Magic. This upgrade program is currently on hold as per RogersMary, who says she will let us know when it is on again. You can contact her via Twitter at Mary @ Rogers (RogersMary) on Twitter
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Hi All -- The above is correct. The Dream to Magic update program is temporarily on hold. Once it's running again, I will come back and post the details here.

.... and yes, I do work for Rogers :-) You can check out my Twitter page at Mary @ Rogers (RogersMary) on Twitter or the main page for our team at RogersHelps (RogersHelps) on Twitter.

Since I'm giving out twitter accounts, you can also follow RogersBuzz (RogersBuzz) on Twitter for promotions or news. If you're a French customer, RogersVousAide (RogersVousAide) on Twitter or BuzzRogers (BuzzRogers) on Twitter may interest you!

Have a good night :)
 
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