I dropped my device on the floor in the hotel lobby. I called Asurian and they sent me out a replacement. The device still worked, but the bluetooth didn't. I already had TeamViewer on the device and ran the incredible full backup to SD card. When my replacement came the next day, I contacted Chris of halfcab123 and he ran his magic and now I have complete restore of everything I had including the wifi tethering. If you have the grandfathered unlimited, do not ever give in to their suggestions just to have a reduced price on the new device. I can stream the ballgames, Netflix and more to my Macbook again. Chris' really knows his Androids and I will share on Android forums as well. btw it took about 30 min is all.