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Unfortunately Android system has stopped working
- Thread starter nAtEe0323
- Start date
Does this only happen when sharing a photo from the gallery app? I would try the following:
Go to settings>apps>gallery and clear the cache.
Reboot your phone
Try a different photo viewer like Google Photos.
If it still doesn't work, you may need to factory reset.
Go to settings>apps>gallery and clear the cache.
Reboot your phone
Try a different photo viewer like Google Photos.
If it still doesn't work, you may need to factory reset.
Ok ill try that thanks, hey side note my phone is still on 6.0.1 and my security patch is from Sept 2016 sound right?
Yeh, Galaxy S7 & S7 Edge should be on 8.0 with 1 March 2019 Android security patch. I have a Galaxy S7.
If it's not receiving OTA updates, try doing it with Smart Switch on a computer.
Is the problem phone been rooted or modified at all? What does the Knox and Warranty counters show?
If it's not receiving OTA updates, try doing it with Smart Switch on a computer.
Is the problem phone been rooted or modified at all? What does the Knox and Warranty counters show?
Stock phone has not been rooted or modified knox 2.6 where do i find the warranty counter?
Ive checked the updates and it says its up to date lol
No its not rooted or updated. Knox is 2.6 where do i find the warranty counter?
Power off your device Hold Power Button + Home Button + Volume Down Button You should see Warning!! Text on your screen. At the top right hand side corner, you should see some text, you can recognize Knox as Knox Warranty Void: 0x0 (Which indicates your warranty is not void, and 0x1 for void warranty)
Who's your carrier and where did you get the phone? If you are using a carrier branded phone an any other carrier than the original, you probably won't get system updates. You may have to do it manually.
Its a verizon phone on straight talk
There you go, that's why you don't see any updates. You might want to connect it up to Smart Switch and see if you can update it that way. You'll probably have to update it to 7 first and then to 8. And, because it's such a jump in versions, you'll probably need to factory reset it afterwards. If it were me, I'd back everything up (which it should be anyway) and then use smart switch emergency recovery to flash the latest factory firmware. You'll cut out a lot of steps and avoid a lot of problems. The only thing is that if you forgot something to backup, it will be wiped.
So just download smart switch on the desktop plug into computer and update to 8.0? Never done anything like this on a phone. Whats weird is my wife has a note9 and its a verizon phone on straight talk and it updated?
Theoretically, yes. Ideally, sure. Real world? How clean a life have you lived so far?
So you can run into a couple of problems. First could be that the phone isn't recognized by smart switch. This is especially true if you've got old drivers lurking around on your PC that will conflict with the newer smart switch drivers. Next comes the problem of smart switch not being able to identify the phone. Most of the time it will know, but sometimes it has trouble and you'll need to enter the serial number and IMEI.
Finally, because it's a Verizon phone, it's going to use Verizon firmware which might restore the carrier lock. Now, this shouldn't be a problem if you are the original owner, but if you bought the phone from the original owner, you may not be able to get an unlock code again. Just to be safe I'd remove the straight talk SIM card, too.
Before you do ANYTHING please make sure any data you don't want to risk losing is backed up. A lot of people assume texts are backed up somewhere, but generally they are not. Email may or may not be depending on the type and provider of the account. Photos and media you can back up to Google and they will be safe, as will your contacts and calendar events AS LONG AS you have your account set to sync.