GrooveGuy5
Lurker
I am not able to delete a Google device backup from my Galaxy S7 that appears under "Settings > Google > Restore Contacts". I can restore the backup so there is data in the backup. When I use a web browser to view my Google Contacts there is nothing there and when I view my Google Drive Backups there is nothing there.
I added the problematic Google account to a phone that has never had any of my data on it and the backup is still available to restore. Sounds like the problem might be with my Google account and not my device.
I have tried with no success...
Contacted Samsung.
Removed my Google account from the phone for a least 24 hours.
Turned device backup on then off (This is supposed to delete all backup data on Google server).
Factory Reset.
Contacted Google Drive support.
Posted to Google Forum about 1.5 months ago with no response.
I added the problematic Google account to a phone that has never had any of my data on it and the backup is still available to restore. Sounds like the problem might be with my Google account and not my device.
I have tried with no success...
Contacted Samsung.
Removed my Google account from the phone for a least 24 hours.
Turned device backup on then off (This is supposed to delete all backup data on Google server).
Factory Reset.
Contacted Google Drive support.
Posted to Google Forum about 1.5 months ago with no response.
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