Unable to sign into SharePoint App on Android Devices (iOS works fine)

[Abel Gainer]

We have an on premise SharePoint 2016 environment, users can sign into SharePoint using the App on any iOS device fine and can sign into SharePoint on Android devices when using the browser, however none of our users are able to sign in using the MS SharePoint App on an Android device.

We can download the App, enter the correct URL but when we enter the login credentials get "There's no network connection, Make sure you're connected to a Wi-Fi Mobile network and try again"

I have tried 4 different mobile devices with no luck

I have tried Mobile Data, public Wi-FI, Corporate Wi-Fi with no luck

We have tried force stopping the app, clearing the cache, uninstalling, rebooting the device and re-installing the app.

I stress this issue is only affecting Android devices when trying to sign in via the SharePoint App. This is not specific to a single user or device.

Does anyone have a fix for this very frustrating issue?

Thank

 

[Dannydet]

Contact the developer of the SharePoint app, the fault is on their end

 

[mikedt]

SharePoint is developed by Micro$oft....part of their Office 365...so any fix would have to come from them.

It sounds like you've done everything you can to solve the problem. Have you contacted their customer support about it? You are paying an Office 365 subscription for it?

 

[svim]

Who is the admin that manages your Sharepoint service? Have you contacted them about this?
If there are restrictions set up as to who gets access and can add in new account logins, it will be their responsibility.
https://docs.microsoft.com/en-us/sharepoint/manage-site-collection-administrators

 

[Abel Gainer]

Who is the admin that manages your Sharepoint service? Have you contacted them about this?
If there are restrictions set up as to who gets access and can add in new account logins, it will be their responsibility.
https://docs.microsoft.com/en-us/sharepoint/manage-site-collection-administrators

Thanks, I'll check this out

 

[Abel Gainer]

SharePoint is developed by Micro$oft....part of their Office 365...so any fix would have to come from them.

It sounds like you've done everything you can to solve the problem. Have you contacted their customer support about it? You are paying an Office 365 subscription for it?

We are using SharePoint 2016 on premise and don't subscribe to Office 365, I have tried contacting MS Support but so far they have not really been able to help, thanks

 

[Abel Gainer]

Contact the developer of the SharePoint app, the fault is on their end

Thanks, I have contacted the app developer and awaiting their response

 

[Abel Gainer]

Hi All, I contacted the developer and it was a Mobile app issue with on premise SharePoint installations, a new version has been released and is now working.