Help Why there are black patches on my pictures in my OnePlus 7t

[Pranav Aggarwal]

Hi guys i happen to buy OnePlus 7t. I once lying on sofa happened open my camera app to check the quality as the phone was new. There was a window at the side of me and sunlight was coming through it. The sunlight was falling horizontally on the camera of my phone. I saw a black patch on my screen which is like something is burned. For your reference i am attaching the picture.

I went to OnePlus service center and according to them this was some light effect which was being created due to sunlight. We were not able to get same sunlight atmosphere there at service center so I was not able to prove them the defect. So they denied to replace my handset under their policy of replacing mobiles found defective under 10 days of buying. But thanx to Amazon they replaced my OnePlus 7t. I tested the same thing with my new OnePlus 7t but they patch was not so severe this time. But there was a very very light patch similar to the previous one. Please check in below picture.

Also there was another small white circle their whose picture is attached below.

I request you to please check above issue of mine friends and help me know what is exactly wrong with my camera. Has sunlight burnt my camera ? Please help.

 

[lvt]

Seems abnormal to me.

You should take some photos outside too.

 

[Pranav Aggarwal]

Seems abnormal to me.

You should take some photos outside too.

Thank you sir for your reply. Yes sir i took some photos outside also and they were normal. What to do now sir.

 

[lvt]

Thank you sir for your reply. Yes sir i took some photos outside also and they were normal. What to do now sir.

Did you try another camera app other than the stock camera app?

 

[Pranav Aggarwal]

Did you try another camera app other than the stock camera app?

In the same lighting condition, i did not try with any other app. I will surely do now sir and will tell you. Thank you so much sir.

 

[Pranav Aggarwal]

Did you try another camera app other than the stock camera app?

Hello sir, sir today I used another camera app and the same problem is there. Have a look sir i am attaching the pictures.

 

[mikedt]

Hello sir, sir today I used another camera app and the same problem is there. Have a look sir i am attaching the pictures.View attachment 145714 View attachment 145715View attachment 145716

So that's very likely a defect in the camera itself them. If the phone is under warranty, see about returning it for replacement. If it's an actual fault, there's not much else you can do.

 

[Pranav Aggarwal]

So that's very likely a defect in the camera itself them. If the phone is under warranty, see about returning it for replacement. If it's an actual fault, there's not much else you can do.

Sir already replaced it once, previous phone was also having the same defect but more severe one. This time it is light but it is there. And this time i can only return it. My friend is also facing the same issue. What should i do now. Please guide me sir.