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Amazon Appstore app on Android 9 Pie: fail to sign in with error message "Something went wrong"

James_Watson

Android Enthusiast
Hi,

I got the apk for Amazon Appstore app from the Amazon offcial web - https://www.amazon.com/androidapp
The version is Release 31.3.1.0.204140.0_800849610.

However I could not log into the appstore app, it said "something went wrong." So I can't use the app either. What might this mean?

In fact, I tried several times on the phone, Huawei Honor 20 with Android 9. All failed with the error message: 'Uh oh. Something went wrong. Please try again.'
This Honor 20 phone had never installed the Amazon Appstore app as well as any other Amazon apps ever before as it's a full-new phone.

But the same APK, the same Amazon account, it works fine on my another Huawei phone, Mate 8 with Android 8.

Isn't the Amazon Appstore app working on any device with Android 9? Is there any log file on the device about the logging in failure?

Thank you all in advance.

Btw, I contacted the Amazon Support for several times last week. But they have not any good idea till now. :-(
 
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