• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Samsung A5 2017 broken screen data transfer

J

JoeBorg

Lurker
Hi,

I have a Samsung A5 2017 with broken screen. Is there a way that I can manage to transfer files to my pc. I have tried using smartswitch but to no avail as the below message pops up:

USB file transfer is not allowed.

The device that is connected to this computer does not allow usb file transfer.
Unlock the connected device, then allow usb file transfer to transfer files via USB.

The smartphone is protected with a pin number, however to unlock it I have managed to connect a keyboard to it's USB C port.

How can I get rid of this message and manage to transfer files onto my pc?

Thanks a lot.
 
Do you know what the unlock PIN is, have you tried entering it on the connected keyboard? Because if you don't, you're not going to be able to get anything out of the locked phone by USB
 
You must log in or register to reply here.
Back
Top Bottom