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Photos Not Syncing

D

damaddog

Lurker
I have a Pixel 3 from Verizon. Back a few months ago when Android 10 came out I upgraded. Since that time when I take a photo using the native camera app I see the little thumbnail in the lower right hand corner. When I clicked on the thumbnail before the upgrade it took me to Photos app and showed the picture and all pictures that were taken on the camera.

Now when I click on the thumbnail the photo pops up really quickly but then disappears. It goes to the Photo App but the picture is not there.

If I go to the Main Storage/DCIM/Camera the picture is there.

Now I just realized that none of my camera photos are getting uploaded to the photos.google.com cloud. The last picture I had was from Sept 2019.

Any ideas how to fix this short of a factory reset? I don't want to lose all my pictures since then.
 
damaddog said:
I have a Pixel 3 from Verizon. Back a few months ago when Android 10 came out I upgraded. Since that time when I take a photo using the native camera app I see the little thumbnail in the lower right hand corner. When I clicked on the thumbnail before the upgrade it took me to Photos app and showed the picture and all pictures that were taken on the camera.

Now when I click on the thumbnail the photo pops up really quickly but then disappears. It goes to the Photo App but the picture is not there.

If I go to the Main Storage/DCIM/Camera the picture is there.

Now I just realized that none of my camera photos are getting uploaded to the photos.google.com cloud. The last picture I had was from Sept 2019.

Any ideas how to fix this short of a factory reset? I don't want to lose all my pictures since then.
Click to expand...

Taken from this link:https://support.google.com/photos/answer/6193313?co=GENIE.Platform=Android&hl=en

Check all of these setting and let us know!

What is back up & sync?

  • A backup service: Your photos and videos will save to your Google Photos library.
  • Privately stored: Photos and videos backed up from your device are private unless you share them.
  • Syncing: Any changes you make will be mirrored on every synced device. For example, if you edit and save a photo on your phone, it will look the same on photos.google.com.
Turn back up & sync on or off

Before you start, make sure you're signed in.

  1. On your Android phone or tablet, open the Google Photos app
    clip_image001.png
    .
  2. Sign in to your Google Account.
  3. At the top, tap Menu
    clip_image002.png
    .
  4. Select Settings
    clip_image003.png
    Back up & sync.
  5. Tap "Back up & sync" on or off.
    • If you've run out of storage, scroll down and tap Turn off backup.
Things to keep in mind about this setting:

  • Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
  • If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.
Change your back up settings

  • Choose the Google Account to back up photos and videos: Under "Backup account", tap the account name.
  • Change your upload size: Tap Upload size. Learn more about upload sizes
  • Back up device folders: Tap Back up device folders and select the folders you want to back up.
  • Back up on mobile data: If you don’t want to wait for Wi-Fi to back up your photos, under "Cellular data back up," tap Photos or Videos. Charges from your service provider may apply if you upload using your mobile network.
  • Back up while roaming: Under "When to back up," tap Roaming.
Check if your photos are backed up

  1. On your Android phone or tablet, open the Google Photos app
    clip_image001.png
    .
  2. Sign in to your Google Account.
  3. Tap Photos
    clip_image004.png
    .
  4. At the top, you'll see if your photos are backed up, or if it's still waiting to back up.
 
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