No connection error

[Emily Micallef]

Earlier on today I got an email saying an item I have for sale on market place was against copy rights so had been removed.

Since then each time I try and access Facebook either through the app or on Internet browser, on my phone or laptop. It asks me to log in, then identify myself and when I click to go onto the next stage it comes up with a white screen saying connection lost.

My Internet is fine. Everything else is working apart from Facebook messenger.

I have followed every help online I can find. I have rest my phone, factory reset it, deleted and reinstalled the app countless times. I have cleared the cache twice.

I am at a loss please help.

 

[Member 1919122]

Make sure your account hasn't been hacked

 

[svim]

Re-read that email notice they sent you, that might indicate whether your account might have been suspended or something like that.

 

[Emily Micallef]

Make sure your account hasn't been hacked

How do I do that?

Thank you for your reply

 

[mikedt]

Earlier on today I got an email saying an item I have for sale on market place was against copy rights so had been removed.

Since then each time I try and access Facebook either through the app or on Internet browser, on my phone or laptop. It asks me to log in, then identify myself and when I click to go onto the next stage it comes up with a white screen saying connection lost.

My Internet is fine. Everything else is working apart from Facebook messenger.

I have followed every help online I can find. I have rest my phone, factory reset it, deleted and reinstalled the app countless times. I have cleared the cache twice.

I am at a loss please help.

Could be your account login has been suspended? If so, the only fix for that is from Facebook support, and nothing we can do here.