Help Contacts Revert to Default

[WritingFifhter]

Moto G
4.4.4
I don't understand how this problem could be so unique because I cannot seem to find anyone else on the Internet to have the same problem.

NOTE: this is not the same problem as trying to get a custom downloaded ringtone into the contacts.

The contacts refused to allow me to use any other ringtone setting except for the default. It does not matter what setting even if I want to select "None" as soon as I click OK the contact ringtone setting will immediately revert to the default ringtone or mode that is under Settings.

I already tried a cache wipe. As far as I know I have had this problem since I got the phone for the first time less than 20 days ago. It may be worth noting that Zedge will take whatever ringtone I downloaded in Zedge to set for a contact but the Contacts app refuses to work with me.

 

[ChevalierTialys]

I am having the same issue but no luck on finding a cure.

 

[WritingFifhter]

I am having the same issue but no luck on finding a cure.

I figured out the problem actually. Check to see if your contacts have the " - " in the numbers. When the computer on the phone searches the directory to retrieve the ringtone or contact info and marry them it does not look for the hyphens for some reason. I fix the problem by going to my contacts and erasing all the hyphens that were typed into the contact numbers. So simple and weird I know you think these phones are smarter than that haha.

 

[ChevalierTialys]

I don't have any "-" in any of the phone numbers and still have the problem.

 

[WritingFifhter]

I don't have any "-" in any of the phone numbers and still have the problem.

How about the parentheses? Try a contact's phone number that is only made up of numbers, and test it with a stock ringtone to make sure its not a card-phone problem.

 

[morri]

I have got a strange problem on my BQ Aquaris X pro phone android 8.1
Without any given time frame my contacts(I use a third party contact app but it seems to be a system wide problem looking at google contacts)
either
disappear totally(which i can see if a whatsapp contact suddenly only shows numbers)
or
their spelling changes to ie a spelling i mistyped the first time i saved the contact.

or
contacts i have long deleted reappear (ie my kid is in grade 3 but suddenly the preschool teacher numbers are reappearing)
or
a contact reverts to an old deleted number.

as if some old database is constantly reaccessed
I noticed a similar problem on my kids phone too, when suddenly the contacts were deleted She hardly has any apps on her phone(only whatsapp an gallery really)
I recently changed my phone from an aquaris X to an Aquaris x pro and the problem is still there.