"Phone cannot be helped not underneath warranty."

[Member 2135452]

Okay on my moto app I sometimes do a system check up via moto app, and to call in and get help on it, it reads "Sorry phone cannot be helped not under warranty." Though it is funny though, since I have some insurance on it until the next time, methinks way into the future, about a spell or two from now.. So even though I did bought it, somehow it did pop up this message but only on the Moto app.

 

[Dannydet]

Motorola warranty may have ended but it sounds like you have paid for a warranty through your carrier that may be still in force?

 

[Member 2135452]

Motorola warranty may have ended but it sounds like you have paid for a warranty through your carrier that may be still in force?

Yeah recently just about a bit ago renewed it, and that is not my fault either..

 

[Hadron]

The Moto app will only know about a Moto warranty. How could it possibly know about any insurance you might have with anyone else?

 

[Member 2135452]

The Moto app will only know about a Moto warranty. How could it possibly know about any insurance you might have with anyone else?

Yeah not so sure, guessing in case if I was an eldery guy who only used his cell for to call for help..

 

[Member 2135452]

IT is device help option not the moto app..