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Grey transparent bar on PDF files

ArnoDeG

Lurker
I work in a company where we use a lot of samsung tablets and phones.
Lately some people have been having problems with PDF's.
As you can see in the picture there is a grey bar on top of the screen, this only appears when reading PDF's.
We have tried installing a different pdf reader but the result is the same.
Resetting to factory settings also doesn't work.

Anyone got any ideas for a fix ?
Can't seem to really find anything on the internet.
 

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So just for context, is that grey bar showing in the same position when you scroll a page up and down, or does it also move when you scroll a page up and down?
Is that grey bar only occur on those Samsung devices, or when you view the same affected PDF file on a different mobile device or a computer there's no such problem?
 
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