The triple surprise is that (a) I don't have it on my new Z Fold 4, which I purchased from Samsung in August 2022; (b) I never had it; and (c) I won't get it, even though Samsung Care Plus is included with the purchase.
Why not?
Apparently buried in the microscopic print, somewhere on the Samsung website, is the condition that users can only have one device registered for Samsung Care Plus at any time. My Care Plus coverage was activated when I purchased my Z Fold 3 in August 2021.
A year later, I upgraded to the Z Fold 4 but guess what doesn't automatically transfer? Because I didn't actively terminate coverage on my Z Fold 3, my new phone wasn't covered. By the time I discovered this little detail, I was past 60 days of ownership and my new phone can't be covered.
So BEWARE that if you upgrade your covered Galaxy device to a newer one, you MUST contact Samsung Care Plus at (866) 371-9501 and remove your old device from coverage before your new device is eligible!
Why not?
Apparently buried in the microscopic print, somewhere on the Samsung website, is the condition that users can only have one device registered for Samsung Care Plus at any time. My Care Plus coverage was activated when I purchased my Z Fold 3 in August 2021.
A year later, I upgraded to the Z Fold 4 but guess what doesn't automatically transfer? Because I didn't actively terminate coverage on my Z Fold 3, my new phone wasn't covered. By the time I discovered this little detail, I was past 60 days of ownership and my new phone can't be covered.
So BEWARE that if you upgrade your covered Galaxy device to a newer one, you MUST contact Samsung Care Plus at (866) 371-9501 and remove your old device from coverage before your new device is eligible!