Wifi Issues Again

[Rich98]

My wife has a Samsung A53. There were issues with backups and resets that I had mentioned in another thread I think that issue has been fixed. I also made a thread about wifi issues that I though were fixed but turns out weren't. Her phone is baffling to me. The wifi issue is back and I have no idea why this is happening. Here goes.

This is now happening frequently. The wifi can be working normal. Then she can be online doing something and all of a sudden wifi goes out, out of the blue. Then in the wifi setting it shows the wifi still turned on but the network is gone and it shows that it's scanning for wifi connections and the home wifi isn't list as available. Then like the next day it shows back up again. My son is using his computer and tablet and I can be using my phone and him and I have no disruptions. Wifi works fine.

Is this a Samsung issue. Is there a problem with an app that's doing this, maybe a Samsung utility that's installed? Or maybe an Android issue. I tried to reset the wifi settings and that did nothing.

She was paying her phone off through a loan with smartpay offered through total by verizon. She didn't start having this issue until the phone was paid off last week or so.

 

[Dannydet]

The one thing to do is reboot your router.
This is the most common fix out there.
If you still have problems you can try "forget" your wifi connection in the phone settings, then re-connect to see if that helps.

 

[Fox Mulder]

Wifi would have nothing to do with the phone being paid off or even whether it has an active account. You should still be able to use your wifi even with no SIM installed, just not for Wi-Fi calling.