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I have a zte merit and want to get rid of alot of the stuff on it that i don't use and most likely never will. I am a complete idiot when it comes to these things, so I need someone to take me by the hand and lead me through it. I have looked around and seen alot of different ways to do this and...

The phone powers up and goes to the lock screen with the slide bar but the touch screen is completely unresponsive. It was working then said camera was unresponsive. force close and from then on nothing. what can I do? I just got the phone a week ago.