It's fine if he has personal obligations occupying his attention, we all so at some point. But if it's enough to keep him from taking proper care of the site he should share or pass along that responsibility to someone who can handle it.
Aside from the the dead battery surprise thing, they're more efficient than other UPS's as they don't run the inverter when on standby.
While I understand the reasoning about keeping spare batteries on hand, if you don't keep them charged they will go bad just sitting around.
The plastic tab in the socket might be broken and floating around loose. If that is what happened the only fix is to replace the socket if that is even possible. If the socket is part of the main board in the phone and not separately replaceable then you're pretty much out of luck.
What phone, how old, stock or rooted?
Malware usually goes after your data and personal information but doesn't crash the phone.
Have you tried a hard reset (force power off by holding the power button until it shuts off then restart)?
No the owners manual won't help.
If it doesn't power on then it's obviously broken and needs repair by someone other than yourself. You should not attempt to open it up or otherwise mess with it (I seem to recall having this discussion before).
Assuming you can even find a place that does...
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