Help 11 August Firmware update crash

[Ninth1der]

I rooted my Torque about 3 hours after I got it. I need WiFi Tether until FoxFi is ported to the new Kyocera.

On 11 August, 2013 at about 14:30 local, Sprint pushed a firmware update that took about 45 minutes to DL on mixed 3G/4G. After DL the firmware package took over and forced me to restart to finish install. After 10-12 minutes of installing new firmware my Torque rebooted with
"Error 8713: Fatal Error. Service required. Please contact your service provider."

I have tried hardware reset and it returns to the same error screen.

Questions:
1) was this the SP2 that would update to Jellybean? Or some other firmware update?
2) I activated an old Photon 4G to get by for the next few days because I'm concerned that Sprint will see that I rooted and not cover the damage. **If a hardware reset will not fix this, can Sprint check that I rooted?
3) Any way to use the hardware reset menu and MKT_droid 247 to fix this back to factory stock ROM?
4) Anyone have a source for the factory stock ROM?

TIA! And try not to berate me to hard for not backing up the stock before rooting...

 

[Ninth1der]

Update, I finally took the phone to Sprint. There are some internal Sprint forums regarding this error. As of right now they have no solution. I am getting new hardware. The suck part is I have a 2 week old phone that is in mint condition and I have to get a "refurb" unit because this is outside the 14 day window.

I will post my root solution in the root forum. Hopefully the new firmware update did not break the solution I had.

 

[UPdownLoAD]

Thanks for posting. I am rooted on ICS, and the update won't push. I am considering unrooting and taking to a Sprint store.

 

[Ninth1der]

So the Kyo Torque was a nice rugged phone. But it would reboot itself as soon as it hit my wifi. At the house, at the office, at the coffee shop. I don't know why. It would occassionally reboot in the middle of the day when not on wifi. This might have been a Sprint problem discussed later.

I finally got tired of the crap. So I stopped blocking the firmware update and let the replacement phone update. Sure as poop goes down hill and water is wet, the phone rebooted in the middle of the firmware update. You can guess the rest. Total brick. Not even a boot loop. If I had set the phone down in a nuke subs reactor it would have had a better chance of survival.

So, I am now using a Samsung Galaxy S3.

Some info on why the KYo Torque was in a random boot loop:
1) I am a heavy Google user (Voice, Drive, Plus) and some of my data throughput would have problems negotiating between wifi and 3G/4G.
2) the Kyo Torque doesn't like custom kernels
3) SPRINT screwed the pooch.....
While the Kyo Torque was being diagnosed I tried to activate my old trusty Moto Photon so I would have a device for the rest of the weekend. The Photon could not be activated because the IMEI of the Torque was incorrect. That's right SPRINT activated my phone under wrong IMEI and I think everytime the Torque would try to download large packets the system would send a bad signal to my phone. Not a programmer and not able to track the actually cellular data, I'm just guessing.

My experience with the Torque:
Great fleet phone for construction companies.
Don't touch it if you are a moderate, heavy or power user.

 

[UPdownLoAD]

From my experience, the "random" reboots are caused by handoffs by the network from NV updated towers to old Motorola towers. I have repeated the bug multiple times, reported to Sprint, nothing.

Of course, if I am right, the problem will go away as Sprint updates their network.

 

[x000x]

my phone was working perfectly fine until the most recent update. now i get the same "Error 8713: Fatal Error. Service required. Please contact your service provider." message

after updating to 2.602sp its now a paperweight. i would warn anyone against letting the phone update itself.