2.1 update killed phone

[tattootodd]

I updated and now i cannot recieve calls or send texts...will not hard reset to 1.6 now...T-mobile has no clue how to fix it..any ideas?

 

[JaeWeb]

I'd raise hell until they switch for a new phone. It took a few calls to 611 and climbing the ladder to talk to a corporate manager who sent me a new phone free of charge to get the solution I needed.

 

[bluetwo]

When I uninstalled mine I erased the 2.1 data off my memory card then reset. It wasn't hard, just a little time consuming, considering I went by the directions on the Motorolla website and tried to follow every detail. It's not complicate but I probably made it more painful myself for being thorough.

 

[Bizurke]

This is an issue with the device and not a problem T-Mobile will handle. If this was done via an official 2.1 update then it is under warranty still. Mine got bricked after the 2.1 update and Moto sent me a refurbished handset free of charge.