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Alcatel One Touch randomly shuts off, HELP!!

maxbot

maxbot

Lurker
so, for too long of a time now my phone has been randomly shutting off and i have no clue what to do about it. it happens all the time but sometimes in spurts, over and over for like an hour. i tried letting it sit while off and i tried factory resetting it but nothing works. factory resetting it stopped it from turning off for maybe a week at most. i dont think any of the apps i have did it either because ive always had these apps. one thing i do notice is sometimes right before it turns off a ⚠ will show up in my notification bar and before i can see what it says it turns off. a few people have said that maybe it was the battery not being connected all the way, but the battery i have doesnt come out. im not sure what else to do but i cant afford a new phone either. please help :(
 
If you look at the battery stats in settings>battery does it show a sharp power drop? That could be an indication of a failing battery which could cause the symptoms you are describing.
 
i checked the battery tab and it is just dropping off at those times. is there anything i can do about it??
 
Replace the battery. It's a hardware problem.

What is the model number of your phone? Apparently there are a good number of phones sold as a "one touch"
 
From what I can see, this is a Pixi Glory (sp.?) that was sold by MVNO's like tracfone and straight talk. It looks to have been released sometime last year so if it's under 1 year old you could probably get it fixed under warranty.
 
My Alcatel pixie unite kept shutting off too. I search power in the settings and found- scheduled power on and off mode. It was scheduled to turn off at 8:30pm and 7am. I don’t understand why this feature even exists. This is my first android phone & it makes my loves my iPhone even more. I got this 4 my daughter but I think it’s to much of a hassle, I constantly have to go to google to figure out the phone. :(
 
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