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An app to pay my bill?

John Jason

John Jason

Android Enthusiast
Unless I have missed something, T-Mobile has created an epic fail. Like, the FIRST thing any business does is make it easy for customers to pay them. Not T-Mobile. You have to call 611 and go through mindless menuing (which I hate), or you can do it on your computer (which I don't always have with me).

I recently acquired a Note 3, replacing a SGS2. On my old phone I had an app "My Account" or something like that, where I could just pay the bill with my debit or credit cards. But on my Note 3 the only thing I can find is the T-Mobile My Account app. Not only does it not allow you to pay the bill, it has a bug where it continually says there is no data connection (yet I can search on Amazon, eBay, etc., so obviously my data connection is fine).

I have a prepaid plan which will next charge me on April 3. I decline to set up automatic payments. Please tell me there is a simple app for paying my bill with the phone that actually works.
 
dportal2006 said:
You can pay through your bank app.
Click to expand...

Maybe.

First, I don't know what my T-Mobile account number is, unless it is the phone number, but I don't know how to verify that. This is a prepaid account so T-Mobile doesn't mail me a statement that has an account number on it.

Second, the card I want to use is a Linux Fund credit card. I have a mobile app for it where I can see the account, but there is no bill pay function like you would have with a checking account. I paid the account with this card using the "My Account" app on my old SGS2 and had no problem. I want to use this card as much as possible because the Linux Fund gets a tiny percentage on all my charges, and I like to support Linux.
 
Did you create a T-Mobile account? Phone number is the account number and it will want a password.

https://my.t-mobile.com/

You may need to create the account first through the web. That's how I set mine up, using my computer.
 
saptech said:
Did you create a T-Mobile account? Phone number is the account number and it will want a password.

https://my.t-mobile.com/

You may need to create the account first through the web. That's how I set mine up, using my computer.
Click to expand...

OK, that gets me the account number. But my Linux Fund card does not have a bill pay function (I just tried it). Note that this is a credit card, not a debit card attached to a checking account.
 
I wonder if Samsung had anything to do with the app? I don't know why companies make it more complicated then it need to be.

Maybe someone else will come along with a solution.
 
saptech said:
I wonder if Samsung had anything to do with the app? I don't know why companies make it more complicated then it need to be.
Click to expand...

I have discovered a couple more things about the non[Legacy] app. First, it was written by T-Mobile. Second, it is a beta version. I can't uninstall it, but I can uninstall the updates. I did so, and then reinstalled the updates. Afterwards when I launched it I got a message about the recent updates, and that paying your bill with the app is "coming soon." In fact, the home page of the app has a link to pay the bill, but it is grayed out.

I don't know why it was necessary to rewrite the [Legacy] version of the app. But I do know that releasing a version that does not enable the customer to pay the bill is lame beyond belief. That is the FIRST feature that should have been enabled. I wonder if the CEO of Deutsche Telekom is aware of this massive fail. Maybe I should be shopping for a different carrier.

Oh, and I also discovered that it could not access my account information because I was connected via wifi at home. The app cannot work through wifi; you have to use the 4G data. Yet another fail.
 
That is very strange. I purchased my Moto G phone in Dec. and once I started using Tmo, I installed the app, but I think I may have gotten the app from their website instead of the Play Store. I really can't remember which one at this point, but I'm able to pay my bill without issues. I do not use the Device Health part of the app, it is buggy, at least when I first installed the app.
 
I had the "non" legacy app for a long time because it worked nicely for me. But, there was a recent update so the non legacy and legacy apps were merged.

(I have an unlocked GNote2/AT&T brand so I was able to install/uninstall any Tmobile apps)

In the mytmobile app, under Account Info do you see a section "Billing & refill"? You can pay there. I set up my credit cards online and it has my cc's ready to choose there. I still don't like this new app, though. I liked the old non legacy app. I am on wifi at home and can access it but it does use 4G to get the account info. I see my 4g logo/data logo light up when accessing the account on my phone
 
saptech said:
That is very strange. I purchased my Moto G phone in Dec. and once I started using Tmo, I installed the app, but I think I may have gotten the app from their website instead of the Play Store. I really can't remember which one at this point, but I'm able to pay my bill without issues. I do not use the Device Health part of the app, it is buggy, at least when I first installed the app.
Click to expand...

Hey Sap, the one you linked above, is that the one you use? Because that is the most up to date one. I was using the old one and it updated to this new one. I like T-Mobile alot but these apps are confusing.
 
I finally found an app that works. It is a free T-Mobile app called T-Mobile Refill. All it does is take payments to refill a prepaid phone account - no phone diagnostics, no change my plan, nothing except take a payment. It works perfectly.

Thanks to all for your help and suggestions.
 
saptech said:
That is very strange. I purchased my Moto G phone in Dec. and once I started using Tmo, I installed the app, but I think I may have gotten the app from their website instead of the Play Store. I really can't remember which one at this point, but I'm able to pay my bill without issues. I do not use the Device Health part of the app, it is buggy, at least when I first installed the app.
Click to expand...

Well I am on post paid, and the app always worked on the moto g, atrix hd, cyanogen mod on the mytouch and now working on my Sony TL. I didn't have to autopay, so wonder if it is prepaid... But on metro had no issues.
 
John Jason said:
I finally found an app that works. It is a free T-Mobile app called T-Mobile Refill. All it does is take payments to refill a prepaid phone account - no phone diagnostics, no change my plan, nothing except take a payment. It works perfectly.

Thanks to all for your help and suggestions.
Click to expand...

I just added this app. Seems to be a better app for us prepaid users. Good find.
 
tube517 said:
Hey Sap, the one you linked above, is that the one you use? Because that is the most up to date one. I was using the old one and it updated to this new one. I like T-Mobile alot but these apps are confusing.
Click to expand...
Yes I believe it is the latest one.
 
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