1) This is NOT a support site for whomever is your carrier. We are all just users of these phones.
2) Not all of us use whatever carrier you are using. Each carrier has modified the phone differently. For example, I'm on Republic Wireless which uses the Defy XT and I don't see a place to log into MotoBlur. Didn't know you could.
3) We almost certainly don't sit there to answer questions in under 20 minutes from posting. Most of us log in once a day. And again, we're just users like you.
4) Your attitude needs to change if you expect anyone to want to bother helping you.
I suggest you contact your carrier for assistance while you wait for someone to generously offer their experience/knowledge to you.