SNS
Member
Android 8.0 confirmed for LS992 in April of 2018:
Sprint : We received your information and will connect you with a Chat Specialist soon
Jennalyn C. : Thanks for contacting Sprint. I am happy to help you today.
To receive your Chat transcript, click Email and enter your Email address.
Jennalyn C. : Hi there!
You : Hey
Jennalyn C. : Before we begin, I'll need information from you that allows me to access your account. Please provide me with your:
Jennalyn C. : Oh, I see. thank you for chatting with us today
Jennalyn C. : I'll check how we can update your device
You : Thank you
Jennalyn C. : you are very much welcome
Jennalyn C. : you mean software update, correct?
You : It is getting OTA updates. I just received the Feb 1st 2018 Android Security patch and kernel update.
You : Yes, ma'am
Jennalyn C. : I see. thank you for the information
You : It is still on Android 7.0
Jennalyn C. : One moment please. I'll check what we can do to update it
Jennalyn C. : did you see an update icon displayed in the status bar at the top of the screen?
You : I did when I got the Feb 1st Security Patch
You : Nothing is there now.
Jennalyn C. : Nothing to worry about. we can manually update it
Jennalyn C. : Kindly go to Settings > System updates please
Jennalyn C. : Make sure that the device is connected to wifi
You : Yes, ma'am
Jennalyn C. : wonderful
You : I am at LG System Udpates
You : It says, Your system is up to date. Last successful check for update at 12:27 PM.
Jennalyn C. : Did it not prompt you to update the software?
You : No ma'am
Jennalyn C. : Oh, perfect. that means your device is already updated
Jennalyn C. : Let's check what version it is
You : Android version 7.0
You : Do you have any information about Android 8.0 for the LS992?
Jennalyn C. : Kindly go to Settings> General tab > About phone
Jennalyn C. : Sure! i can check that for you
You : Sofware version LS992ZVF
Jennalyn C. : thank you
Jennalyn C. : I'll check when will the Android 8.0 be released for LG G5
You : Thank you
Jennalyn C. : you are welcome
You : I contacted LG since it is an LG device. They said the device is capable and eligible to receive the update to Android 8.0. They suggested I contact Sprint and Google for further information.
Jennalyn C. : Thank you for letting me know about it
Jennalyn C. : I am now checking for more details
Jennalyn C. : It shows that the Android 8.0 will be released sometime in the 1st quarter of this year
Jennalyn C. : That is expected to be on April
You : That's great news. Does it specifically list the LS992 as a recipient of the update?
Jennalyn C. : You got it correctly. It says, Android 8.0 version or Oreo update for LG G5 LS992 will be released as expected on the 1st quarter of the year 2018
You : Ok, that's fantastic. Thank you for your time and assistance. That is all I was curious about.
Jennalyn C. : It is our pleasure to help you in every way we can.
Jennalyn C. : Is there anything else I can help you with today? I just want to make sure that everything is covered before I let you go.
You : No, thank you.
Jennalyn C. : That's great! It was nice chatting with you today.
You : You too!
Jennalyn C. : Thank you for chatting with us today! Have a great day ahead
Jennalyn C. : Bye for now. thank you for your time
Sprint : We received your information and will connect you with a Chat Specialist soon
Jennalyn C. : Thanks for contacting Sprint. I am happy to help you today.
To receive your Chat transcript, click Email and enter your Email address.
Jennalyn C. : Hi there!
You : Hey
Jennalyn C. : Before we begin, I'll need information from you that allows me to access your account. Please provide me with your:
- Name
- Wireless phone number
- PIN (6-10 digit)
Jennalyn C. : Oh, I see. thank you for chatting with us today
Jennalyn C. : I'll check how we can update your device
You : Thank you
Jennalyn C. : you are very much welcome
Jennalyn C. : you mean software update, correct?
You : It is getting OTA updates. I just received the Feb 1st 2018 Android Security patch and kernel update.
You : Yes, ma'am
Jennalyn C. : I see. thank you for the information
You : It is still on Android 7.0
Jennalyn C. : One moment please. I'll check what we can do to update it
Jennalyn C. : did you see an update icon displayed in the status bar at the top of the screen?
You : I did when I got the Feb 1st Security Patch
You : Nothing is there now.
Jennalyn C. : Nothing to worry about. we can manually update it
Jennalyn C. : Kindly go to Settings > System updates please
Jennalyn C. : Make sure that the device is connected to wifi
You : Yes, ma'am
Jennalyn C. : wonderful
You : I am at LG System Udpates
You : It says, Your system is up to date. Last successful check for update at 12:27 PM.
Jennalyn C. : Did it not prompt you to update the software?
You : No ma'am
Jennalyn C. : Oh, perfect. that means your device is already updated
Jennalyn C. : Let's check what version it is
You : Android version 7.0
You : Do you have any information about Android 8.0 for the LS992?
Jennalyn C. : Kindly go to Settings> General tab > About phone
Jennalyn C. : Sure! i can check that for you
You : Sofware version LS992ZVF
Jennalyn C. : thank you
Jennalyn C. : I'll check when will the Android 8.0 be released for LG G5
You : Thank you
Jennalyn C. : you are welcome
You : I contacted LG since it is an LG device. They said the device is capable and eligible to receive the update to Android 8.0. They suggested I contact Sprint and Google for further information.
Jennalyn C. : Thank you for letting me know about it
Jennalyn C. : I am now checking for more details
Jennalyn C. : It shows that the Android 8.0 will be released sometime in the 1st quarter of this year
Jennalyn C. : That is expected to be on April
You : That's great news. Does it specifically list the LS992 as a recipient of the update?
Jennalyn C. : You got it correctly. It says, Android 8.0 version or Oreo update for LG G5 LS992 will be released as expected on the 1st quarter of the year 2018
You : Ok, that's fantastic. Thank you for your time and assistance. That is all I was curious about.
Jennalyn C. : It is our pleasure to help you in every way we can.
Jennalyn C. : Is there anything else I can help you with today? I just want to make sure that everything is covered before I let you go.
You : No, thank you.
Jennalyn C. : That's great! It was nice chatting with you today.
You : You too!
Jennalyn C. : Thank you for chatting with us today! Have a great day ahead
Jennalyn C. : Bye for now. thank you for your time
