Help Android Pay Asking for PIN?

[elanning]

Good morning,

I have attempted to use Android Pay a few times now and each time I have run into the same issue. I am using a Nexus 6, and the default card I have set on Android Pay is an American Express Blue Cash card. I tried to use it to pay at Subway a few times, I made sure the phone was unlocked and held it up to the reader and I do see the green check mark that in theory is supposed to mean the transaction was a success, however then my phone says that I have to unlock again and asks for a 4 digit PIN. I have no idea what PIN it wants, I tried the one that I have setup for Google Wallet but it rejects that. Has anyone experienced this behavior? I thought the whole point of Android Pay was that I didn't have to enter anything just hold up the unlocked phone.

 

[DanL]

Good morning,

I have attempted to use Android Pay a few times now and each time I have run into the same issue. I am using a Nexus 6, and the default card I have set on Android Pay is an American Express Blue Cash card. I tried to use it to pay at Subway a few times, I made sure the phone was unlocked and held it up to the reader and I do see the green check mark that in theory is supposed to mean the transaction was a success, however then my phone says that I have to unlock again and asks for a 4 digit PIN. I have no idea what PIN it wants, I tried the one that I have setup for Google Wallet but it rejects that. Has anyone experienced this behavior? I thought the whole point of Android Pay was that I didn't have to enter anything just hold up the unlocked phone.

I read somewhere the card can request a PIN depending on which card you are using for default. Try using your AMEX PIN you would use as if you were at an ATM.

 

[mrdeucie]

I was having the same issue too with a Discover Card and used my Google Wallet PIN and it didn't work at Whole Foods on Friday ($50+ amount). Today I used it at Duane Reade and my total was less than $5 and had no issue and did not have to enter a PIN. This is the first time it worked since I "upgraded" to Android Pay. I never had an issue with Google Wallet, as long as I had cell coverage, in the past.