Hello and welcome to Android Forums
Mcgee10
Thank you for your post.
There are currently
35 different models of the
Samsung Galaxy S5 and over
3,000 different stock Samsung firmware versions, worldwide, covering 3 different Android platforms,
Android 4.4.2,
Android 4.4.4 and
Android 5.0.0. Not all issues will affect all models or firmware releases and your answers to the following questions will help in the forum's answers to your specific query.
#1. Could you post your Model number and Android version...
To locate these, go to...
Settings > More > About device > Model number and Android version
This will give you the model of
Samsung Galaxy S5 that you have and which Android version you are on.
#2. Your current Firmware, (
not just Baseband), version .
To locate your current firmware version, go to the stock, Samsung, dial pad and type in...
*#1234#
This will give you your, "
Version", details in full, usually 3 lines of information,
AP: CP: CSC:, which may
all be relevant.
*** If code
*#1234# has been disabled on your firmware, you can download and install, free from the Play Store,
Phone Info and it will give you, under
Firmware Info...
PDA,
Baseband,
CSC, versions.
#3. Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ), and if your phone is rooted or not and running a custom ROM, (give details).
Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly.
For more information, see,
35 Galaxy S5 models - know yours???
(
TIP If you are a poster it is a good idea to mention your model number and firmware version in case this has a bearing on your problem.
Better still, if you have 25+ posts to your name, you can go to the black bar at the top of this forum and click on your Username, which will show a drop down menu. Just select, "Signature", and you can enter in the signature box the details of your phone, i.e. - "Galaxy S5 G900F".This ensures that your device details are shown in every post you make. You can update this as often as you like and will help other users immediately identify your phone and firmware.)