Help apps, sms, contact list - vanished...

[ducks]

had a slightly odd issue today (HTC One X) where I kept getting messages saying that several of the (compulsory) google apps, including Play, had quit - even though I wasn't running them at the time, whenever I tried to start an app that originally came from the play store.

restarted phone. On restart, it went through a process of asking my name and location. I then found that a big chunk of installed apps (mostly games, tbf) had vanished; Facebook had reverted to an earlier version; notification sounds have changed, all my sms messages have disappeared and so have nearly all (but not quite all) my contacts - all from phone and sim have disappeared.

Some of the apps I've paid for, and some of the games I spent ages playing, so that's a pita - but not as much of a pita as losing all my contacts.

when I try to reinstall the apps - including bitdefender and lookout - I get an "unknown error -24" message. If I can at least work out how to bypass that I'll be happier, and happier yet if I could work out wtf happened...

thanks for any ideas,

sophie

 

[El Presidente]

The apps you've paid for, you should be able to download again no problem. You'll have lost progress in games etc, but there's nothing we can do about that, sorry.

https://mail.google.com/mail/u/0/#contacts

Do you see your contacts there?

 

[ducks]

I can't reinstall anything, because there is an unknown error -24... I'm assuming there is data left behind somewhere. I'm also a bit worried about why this happened.

I will try that link, thank you!

 

[El Presidente]

Sorry, I missed the last paragraph

Can you try clearing the cache and data on the Play Store app, see if that resolves the error -24?

Settings -> Apps -> All -> Play Store -> Clear Cache/Data.

 

[ducks]

nah :-( I tried that already and it doesn't help at all. I've also found that with the jellybean update I can't mount my phone as a disk drive to manually get at the data and because my laptop is old and tiny, the version of OSX I'm running won't run HTC sync. This is infuriating. What is the point of taking away the ability to mount it as a drive?! I used to use iphoto to pull the pictures off the phone, or just bulk move the jpegs; as far as I can see now the only way to do it via dropbox.

aaargh.

thanks for the suggestions, anyway!

ETA: and how am I suppose to put music on it now?!

 

[ducks]

I think a proper factory reset is the only thing to do, but I'm a bit concerned as to why it actually happened in the first place.

 

[GuitarG20]

Hopefully the factory reset sorts everything. It is weird that it happened, since I usually only hear about issues like that on rooted devices that have kernel panics or memory corruption.