People frequently post problems and/or negative experiences, so I want to post a positive Sprint experience.
Had to replace my wife's Sprint GS4 (post fall & broken screen) under Asurian's insurance. It was a "relatively" painless experience. Filed the claim online and received the phone in the time frame stated. Took a few minutes to activate over the air (WiFi), all-in-all smooth. Original phone had sustained a corrupt microSD card, and a Sprint store representative was able to salvage ALL of her data and get it onto a new microSD card.
Hopefully the positive Customer Service at Sprint will continue, and even grow stronger moving forward with Softbank (or whatever it will be called in the future.)
Had to replace my wife's Sprint GS4 (post fall & broken screen) under Asurian's insurance. It was a "relatively" painless experience. Filed the claim online and received the phone in the time frame stated. Took a few minutes to activate over the air (WiFi), all-in-all smooth. Original phone had sustained a corrupt microSD card, and a Sprint store representative was able to salvage ALL of her data and get it onto a new microSD card.
Hopefully the positive Customer Service at Sprint will continue, and even grow stronger moving forward with Softbank (or whatever it will be called in the future.)