AT&T Scheduled Outages (Why Not Include Cellular Outages)

[Rico ANDROID]

AT&T provide a weekly list of Scheduled Outages for their Managed Services customers. You would think it would be a customer service to wireless customers too, if AT&T would include planned or scheduled network maintenance that would effect our connectivity and calls.

I would still check this list occassionally , as its updated regularly, to see if such listed maintenance may be a cause unexplainable degraded cellular performance. No upgrades or maintenances are as 'seamless' as its intended.

ATT "said" they "heard the customers (who wanted to get rid of the unlimited plan and who instead, *wanted* tiered restricted plans*), so , why cant they hear customers when their phones goes dead at any given moment for no apparent reason which (some, not all) CSR or the socalled assistances on their wireless forum cant provide an answer?

Spoiler

My Mama Sez:
"...Becawse I said so!..."

"Now pour me a Sprint-Spritzer!"

 

[Rico ANDROID]

The AT&T Scheduled Maintenance/Outages list has been updated as of 10/31/2011. Click the link in message#1 to see if your area has upcoming maintenances.

This is a list of 'other' AT&T work being done in selected areas. No maintenance is 100% seamless. If you are experiencing weak or degrading cellular performance, scan the list and check if your area is scheduled for any type of downtime.

 

[james515]

so , why cant they hear customers when their phones goes dead at any given moment for no apparent reason which (some, not all) CSR or the socalled assistances on their wireless forum cant provide an answer?[/COLOR][/FONT]

Its one thing to address rate plan features customers talk about, but to keep an ongoing list of daily maintenance/planned outages for customers to access would be mind boggling beyond belief.

you could simply have an issue with your phone, most problems people have are an issue with the phone its self and not the network (for ANY wireless carrier). the phone can drop its registration on the network because it "fell asleep" too long and was not responding to network request.
there are literary hundreds of items that can cause a phone to not receive a call, make a call, receive voice mail notification sms/txt messages dropped calls bad audio quality and so on.

James

 

[Rico ANDROID]

Its one thing to address rate plan features customers talk about, but to keep an ongoing list of daily maintenance/planned outages for customers to access would be mind boggling beyond belief.

you could simply have an issue with your phone, most problems people have are an issue with the phone its self and not the network (for ANY wireless carrier). the phone can drop its registration on the network because it "fell asleep" too long and was not responding to network request.
there are literary hundreds of items that can cause a phone to not receive a call, make a call, receive voice mail notification sms/txt messages dropped calls bad audio quality and so on.

James

Hi James, yes that is very true, you could simply be having an issue with your individual phone and , true, there's no way ATT or any other carrier should post online or otherwise outages per line.

The discussion here, however, is about calling-area-wide, city-wide, even statewide outages where multiple customers are effected when planned service maintenance are scheduled on the network and AT&T has notified customer-groups as shown in the link in message #1.

[Hide]

[/Hide]​

When such work is done on any network, servers, towers, etc.. its never seamless, theres bound to be some issues. Wireless customers would be much less steamed and upset if they are aware ahead of time, Instead, when hundreds of customers call about an outage, they get the "we dont know, and its your phone" response.

When customers report tht they have two, three, even up to five lines on their account and "all five" are having the same exact degraded service at the same exact time... the last thing a customer want to hear is "its your phone"... i doubt all five phones have the same exact issue all at once.

 

[james515]

that's exactly what I was referring to , calling area/ city wide/state wide/nation wide and what not. its a very large amount of info, and to capture that nation wide for every market would be next to impossible, especially to notify customers ahead of time. that's some 80 plus million subscribers that would need to be notified based on their current location at the time of the planned event, which there is something planned everyday and every night, nation wide.


for unplanned outages, depending on the level of the outage depends on whether or not it gets reported to customer service.

when you say degraded service, what exactly is the problem you had?

James

 

[Rico ANDROID]

that's exactly what I was referring to , calling area/ city wide/state wide/nation wide and what not. its a very large amount of info, and to capture that nation wide for every market would be next to impossible, especially to notify customers ahead of time. that's some 80 plus million subscribers that would need to be notified based on their current location at the time of the planned event, which there is something planned everyday and every night, nation wide.


for unplanned outages, depending on the level of the outage depends on whether or not it gets reported to customer service.

when you say degraded service, what exactly is the problem you had?

James

You are thinking of 80+ million customers individually being contacted or notified via email, text or phone call.. that is "not" what this string is discussing or referring to.

Have you clicked on the link in message #1? Clearly, its a weekly updated "Scheduleled Maintenance" notification of pending maintenance and does not (and i am not proposing that it) notify individual customers of the pending outages.

As a recap, the link displays a weekly updated list of sites and locations that are scheduled for maintenance. As a courtesy to these ATT customers, AT&T post this updated list to provide a notice that such mainenance may also intefere with their services.

(.i.e. We do not anticipate any customer impact, but as with any change there is always a degree of risk. As a result, we advise that appropriate precautions be taken for ...)

This already being a service of notification for these ATT customers , I am not seeing where you are getting this massive, costly impossibility that cellular customers cant be added to this means of this weekly updated announcement of planned service on the system". I think you are looking too much at the detail level instead of the overall picture that the link provide.

Click the link and see the current announcements provieded for Shared IDC Infrastructure or All AT&T ANX Leased Line Customers. All this discussion is saying is:

"hey cellular service customers.. if you are noticing some unexplained outages in your area , check the link and see of "Other" att mainenance work is going on.. some other att work could and may be inteferring with your service.."

There is never 100% seamless modifications .. even as att stated in the blog above."

Summary: If AT&T offers this means of notification to some customers, why not include cellular outages.​

Sporadic outages here and there happens to ALL customers, cellular or not, thats not the statement here. Click the link and that is all this article is saying "include cellular services in such weekly updates".​

 

[james515]

I did click the link and looked at that info on the planed outages the very first time I read this post.
do you really think this ANDROID forum is the place to discuss this issue? you should really bring this up on the AT&T community forums

 

[Rico ANDROID]

I did click the link and looked at that info on the planed outages the very first time I read this post.
do you really think this ANDROID forum is the place to discuss this issue? you should really bring this up on the AT&T community forums

Ha! thats a laugh! Dont get me started on how one-sided, "ATT-Positive-Controlled" that forum is.. and something tells me you KNOW where i am going with that. But "thanks for your input, you've been most helpful...."

Meanwhile back at the ranch:
All Android Forums patrons on AT&T.. what do you think about the idea that AT&T should include cellular customers in the Scheduled Outage-Maintenance Notifications they post weekly?

Do you think it would help or hurt ATT if they let "all" customers know of pending work that may interfere with your services?

 

[Rico ANDROID]

AT&T Scheduled Outages List Update (Click here)

AT&T Scheduled Outage maintenance list has been updated as of 11/18/2011. As always, it would be good to check the log and see if your calling area is scheduled for work. If so, you may experience outages or intermitted services stemming from other equipment that may be taken offline or being upgraded.

This list shows work done to AT&Ts Shared IDC Infrastructure or all AT&T ANX Lease Line customers, but, as the log states, 'no maintenance work is 100% seamless.

 

[Rico ANDROID]

Wireless customers services were disrupted 11/21 around 6:14 a.m. in most of the Northeast calling area centering New York. Seems the degradation effected mostly iphone users.

Have you noticed intermitted service with little or no connection , browsing, emails etc yesterday in the northeast? Gladly AT&T corrected the issue/

 

[Rico ANDROID]

Scheduld maintenance in the San Jose area. Click the link in message#1 for details.