i had a blackberry curve for many years, with poor service finally i told att i was leaving . in order to keep me they asked what could they do. we agreed on a galaxy s3 for free and no changes to my account or data exclusion plan. they agreed. month later found that they put a plan on my account, i called argued my case and the restored my data exclusion. don't forget i went from a smart phone to a smart phone, and the agreed to keep my account the same. called the other day to find out why i couldn't receive picture mail and was told its because i don't have a data plan, and in order to keep this phone one is required. i showed proof that that wasn't the case and they said that one would be added in the future by att. what i don't understand is i didnt ask for the upgrade they offered me a deal in order to keep me.they said that it wouldn't cost me anymore money a month and i took it. what would you do now. note she did say that she will call me back to see if something could be done to keep my data exclusion. dont say if u upgrade you loose the plan because we both already knew that and the agreed to give me the phone without any changes to my account or need for a data plan. what would you do. i dont use data on my phone it's always turned off i have no need for the INTERNET on the phone. i just like the phone itself sound, ease of use etc.