Help Auto refresh problem with Display

[Patrick Stooker]

Hello all,

I have a problem with Android that I hope someone here knows a solution.

We have a display from China that runs on Android 7.0, which seems to refresh every so many minutes (automatically). If I open a browser then you see that that page is reloaded automatically (not a problem in itself), but also if I have an app open that should actually be visible on that display all day, then the refresh also seems to finish the app to close. See the video here;

Is anyone familiar with what this can be and how I can fix it?

Many thanks in advance!

 

[mikedt]

Possibly it's buggy firmware, that the manufacturer needs to fix?

 

[Patrick Stooker]

Possibly it's buggy firmware, that the manufacturer needs to fix?

Yes perhaps, I asked and he tried but can not reproduce the problem on this side (in China). Do you have any suggestions?

 

[mikedt]

In your video looks like it's crashing, or some other instability with it. So that would be a software bug or some other problem.

Maybe there's a crash log or some other debugging information? Other than that, no ideas.