Hey guys, here is a copy of my chat with a sprint rep. I was able to get my primary line the FULL $150 upgrade rather than the $75 on silver. I'm probably still silver, but at least i'll be able to upgrade one of my lines like i'm gold.
Your session ID for this incident is 2993717.
Time Details
06/13/2011 03:42:44PM Session Started with Agent (Cindy T.)
06/13/2011 03:42:44PM System: "Please wait and the next available account specialist will be with you shortly."
06/13/2011 03:42:44PM System: "Thank you for contacting Sprint. My name is Cindy T.."
06/13/2011 03:42:44PM mike bannantine: "Early termination fee for all 3 lines"
06/13/2011 03:42:56PM Agent (Cindy T.): "Please allow me a few moments to check this for you."
06/13/2011 03:44:03PM Agent (Cindy T.): "Please provide me your PIN to authenticate your account."
06/13/2011 03:44:11PM mike bannantine: "xxxx"
06/13/2011 03:44:18PM Agent (Cindy T.): "Thank you."
06/13/2011 03:45:01PM Agent (Cindy T.): "Please provide me the answer of the security question, First pet's name? to authenticate your account."
06/13/2011 03:45:14PM mike bannantine: "xxxxxxx"
06/13/2011 03:45:18PM Agent (Cindy T.): "Thank you."
06/13/2011 03:45:39PM Agent (Cindy T.): "Please allow me a few moments to check this for you."
06/13/2011 03:46:52PM Agent (Cindy T.): "The contract for the line xxxxxxxxxxxx will satisfy on June 3, 2012 and the early termination fee will be $110.00."
06/13/2011 03:47:18PM Agent (Cindy T.): "The contract for the line xxxxxxxxxxxx will satisfy on June 3, 2012 and the early termination fee will be $110.00."
06/13/2011 03:47:54PM Agent (Cindy T.): "The contract for the line xxxxxxxxxxxx will satisfy on December 28, 2012 and the early termination fee will be $180.00."
06/13/2011 03:48:36PM Agent (Cindy T.): "You are welcome."
06/13/2011 03:48:38PM mike bannantine: "i just paid recently. does my billing cycle end on the 18th?"
06/13/2011 03:48:51PM Agent (Cindy T.): "Please allow me a few moments to check this for you."
06/13/2011 03:50:11PM Agent (Cindy T.): "We have received the payment of $187.06 on June 13, 2011 which you have made the payment for April 19- May 18, 2011."
06/13/2011 03:50:39PM Agent (Cindy T.): "And your next bill cycle will end on June 18th."
06/13/2011 03:51:22PM mike bannantine: "ok. so on jun 18 if i cancel i will owe a full bill cycle plus etf correct?"
06/13/2011 03:51:41PM Agent (Cindy T.): "Yes you are absolutely correct."
06/13/2011 03:52:20PM Agent (Cindy T.): "Could you please tell me why you wish to cancel your line ?"
06/13/2011 03:53:03PM Agent (Cindy T.): "If you will cancel the line before the June 18 then it will be finally canceled on the June 18, 2011."
06/13/2011 03:53:05PM mike bannantine: "being downgraded from gold to silver on premeir. i pay more now and i am silver than when i was gold"
06/13/2011 03:53:31PM Agent (Cindy T.): "I apologize for the inconvenience caused to you."
06/13/2011 03:53:43PM Agent (Cindy T.): "Please allow me a few moments to check this for you"
06/13/2011 03:53:46PM mike bannantine: "not your fault"
06/13/2011 03:56:03PM Agent (Cindy T.): "As we have changed the policy to become a gold member following are the requirement."
06/13/2011 03:56:26PM Agent (Cindy T.): "Individual plans with a 3 month average MRC of at least $89.99."
06/13/2011 03:56:43PM Agent (Cindy T.): "Shared plans with a 3 month average MRC of at least $169.99."
06/13/2011 03:56:53PM Agent (Cindy T.): "Tenure consistently of 10 or more years with Sprint."
06/13/2011 03:57:03PM Agent (Cindy T.): "Good standing."
06/13/2011 03:59:15PM Agent (Cindy T.): "As currently your premier line is eligible for the $75.00 as of now and will be eligible for the full $150.00 upgrade in April 1, 2012."
06/13/2011 03:59:27PM mike bannantine: "thank you for your time. im sorry that it is out of your hands"
06/13/2011 03:59:43PM Agent (Cindy T.): "Please wait."
06/13/2011 04:00:59PM Agent (Cindy T.): "As you are valued customer I will forward the concern so that your primary 3038 line gets eligible for the full upgrade now."
06/13/2011 04:01:36PM mike bannantine: "wow really? that would be awesome!!"
06/13/2011 04:02:08PM Agent (Cindy T.): "Please allow me a few moments to forward the request."
06/13/2011 04:04:35PM Agent (Cindy T.): "Thank you for waiting."
06/13/2011 04:05:04PM mike bannantine: "not at all you have made me do a complete 180. thank you"
06/13/2011 04:05:20PM Agent (Cindy T.): "I have forwarded the request and the status for the line xxxxxxxxxxxx will be updated in 72 hours."
06/13/2011 04:05:56PM mike bannantine: "wow thatnk you very much. so when i check online it should show within 72 hrs?"
06/13/2011 04:06:14PM Agent (Cindy T.): "Yes you are absolutely correct."
06/13/2011 04:06:39PM mike bannantine: "i cant say thank you enough"
06/13/2011 04:06:49PM Agent (Cindy T.): "You are welcome."
06/13/2011 04:06:55PM Agent (Cindy T.): "My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?"
06/13/2011 04:07:06PM mike bannantine: "yes you did"
06/13/2011 04:07:15PM Agent (Cindy T.): "It's been my pleasure chatting with you today. I appreciate you taking the time to provide survey feedback because the results help Sprint measure my performance."
06/13/2011 04:07:19PM mike bannantine: "i would be glad to fill the survey"
06/13/2011 04:07:23PM Agent (Cindy T.): "Please click Exit and Complete Survey."
06/13/2011 04:07:45PM mike bannantine: "ok thank you. havea nice day"
06/13/2011 04:07:53PM Agent (Cindy T.): "You too."
06/13/2011 04:07:54PM Session Ended
Your session ID for this incident is 2993717.
Time Details
06/13/2011 03:42:44PM Session Started with Agent (Cindy T.)
06/13/2011 03:42:44PM System: "Please wait and the next available account specialist will be with you shortly."
06/13/2011 03:42:44PM System: "Thank you for contacting Sprint. My name is Cindy T.."
06/13/2011 03:42:44PM mike bannantine: "Early termination fee for all 3 lines"
06/13/2011 03:42:56PM Agent (Cindy T.): "Please allow me a few moments to check this for you."
06/13/2011 03:44:03PM Agent (Cindy T.): "Please provide me your PIN to authenticate your account."
06/13/2011 03:44:11PM mike bannantine: "xxxx"
06/13/2011 03:44:18PM Agent (Cindy T.): "Thank you."
06/13/2011 03:45:01PM Agent (Cindy T.): "Please provide me the answer of the security question, First pet's name? to authenticate your account."
06/13/2011 03:45:14PM mike bannantine: "xxxxxxx"
06/13/2011 03:45:18PM Agent (Cindy T.): "Thank you."
06/13/2011 03:45:39PM Agent (Cindy T.): "Please allow me a few moments to check this for you."
06/13/2011 03:46:52PM Agent (Cindy T.): "The contract for the line xxxxxxxxxxxx will satisfy on June 3, 2012 and the early termination fee will be $110.00."
06/13/2011 03:47:18PM Agent (Cindy T.): "The contract for the line xxxxxxxxxxxx will satisfy on June 3, 2012 and the early termination fee will be $110.00."
06/13/2011 03:47:54PM Agent (Cindy T.): "The contract for the line xxxxxxxxxxxx will satisfy on December 28, 2012 and the early termination fee will be $180.00."
06/13/2011 03:48:36PM Agent (Cindy T.): "You are welcome."
06/13/2011 03:48:38PM mike bannantine: "i just paid recently. does my billing cycle end on the 18th?"
06/13/2011 03:48:51PM Agent (Cindy T.): "Please allow me a few moments to check this for you."
06/13/2011 03:50:11PM Agent (Cindy T.): "We have received the payment of $187.06 on June 13, 2011 which you have made the payment for April 19- May 18, 2011."
06/13/2011 03:50:39PM Agent (Cindy T.): "And your next bill cycle will end on June 18th."
06/13/2011 03:51:22PM mike bannantine: "ok. so on jun 18 if i cancel i will owe a full bill cycle plus etf correct?"
06/13/2011 03:51:41PM Agent (Cindy T.): "Yes you are absolutely correct."
06/13/2011 03:52:20PM Agent (Cindy T.): "Could you please tell me why you wish to cancel your line ?"
06/13/2011 03:53:03PM Agent (Cindy T.): "If you will cancel the line before the June 18 then it will be finally canceled on the June 18, 2011."
06/13/2011 03:53:05PM mike bannantine: "being downgraded from gold to silver on premeir. i pay more now and i am silver than when i was gold"
06/13/2011 03:53:31PM Agent (Cindy T.): "I apologize for the inconvenience caused to you."
06/13/2011 03:53:43PM Agent (Cindy T.): "Please allow me a few moments to check this for you"
06/13/2011 03:53:46PM mike bannantine: "not your fault"
06/13/2011 03:56:03PM Agent (Cindy T.): "As we have changed the policy to become a gold member following are the requirement."
06/13/2011 03:56:26PM Agent (Cindy T.): "Individual plans with a 3 month average MRC of at least $89.99."
06/13/2011 03:56:43PM Agent (Cindy T.): "Shared plans with a 3 month average MRC of at least $169.99."
06/13/2011 03:56:53PM Agent (Cindy T.): "Tenure consistently of 10 or more years with Sprint."
06/13/2011 03:57:03PM Agent (Cindy T.): "Good standing."
06/13/2011 03:59:15PM Agent (Cindy T.): "As currently your premier line is eligible for the $75.00 as of now and will be eligible for the full $150.00 upgrade in April 1, 2012."
06/13/2011 03:59:27PM mike bannantine: "thank you for your time. im sorry that it is out of your hands"
06/13/2011 03:59:43PM Agent (Cindy T.): "Please wait."
06/13/2011 04:00:59PM Agent (Cindy T.): "As you are valued customer I will forward the concern so that your primary 3038 line gets eligible for the full upgrade now."
06/13/2011 04:01:36PM mike bannantine: "wow really? that would be awesome!!"
06/13/2011 04:02:08PM Agent (Cindy T.): "Please allow me a few moments to forward the request."
06/13/2011 04:04:35PM Agent (Cindy T.): "Thank you for waiting."
06/13/2011 04:05:04PM mike bannantine: "not at all you have made me do a complete 180. thank you"
06/13/2011 04:05:20PM Agent (Cindy T.): "I have forwarded the request and the status for the line xxxxxxxxxxxx will be updated in 72 hours."
06/13/2011 04:05:56PM mike bannantine: "wow thatnk you very much. so when i check online it should show within 72 hrs?"
06/13/2011 04:06:14PM Agent (Cindy T.): "Yes you are absolutely correct."
06/13/2011 04:06:39PM mike bannantine: "i cant say thank you enough"
06/13/2011 04:06:49PM Agent (Cindy T.): "You are welcome."
06/13/2011 04:06:55PM Agent (Cindy T.): "My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?"
06/13/2011 04:07:06PM mike bannantine: "yes you did"
06/13/2011 04:07:15PM Agent (Cindy T.): "It's been my pleasure chatting with you today. I appreciate you taking the time to provide survey feedback because the results help Sprint measure my performance."
06/13/2011 04:07:19PM mike bannantine: "i would be glad to fill the survey"
06/13/2011 04:07:23PM Agent (Cindy T.): "Please click Exit and Complete Survey."
06/13/2011 04:07:45PM mike bannantine: "ok thank you. havea nice day"
06/13/2011 04:07:53PM Agent (Cindy T.): "You too."
06/13/2011 04:07:54PM Session Ended
