For what it is worth I just emailed the following letter. I hold no illusions as to receiving an answer, but had to try none the less. I sent the email to the following email address':
kweise@webershandwick.com;
eju.hwang@samsung.com;
amy.grenek@edelman.com;
samsungmobilePR@mww.com
If anyone has other email addresses to try please share.
To whom it may concern:
Several months ago (December 2009) I purchased a Behold II cell phone. I will forever regret that decision. My phone is a piece of crap, not worth the parts it is made from. I have had to master reset the phone numerous time, and deal with the phone "resetting the SD card" and totally wiping all information from said card on a weekly basis. I have had to resort to backing up my SD card information on a daily basis in fears that the information will be lost. What next backing up hourly? I have dealt with Samsung customer service it is not there fault as I purchased the phone from T-Mobile. I have had T-Mobile tell me it is not there problem because it is a Samsung phone. So what, am I stuck with a $250 paperweight?
I have just learned that supposedly Samsung has no plans to update said phones OS software even though they said they would in the past. This phone is a piece of crap, I know it, Samsumg knows it and the numerous customers who purchased the phone know it.
I have fulfilled my part of the bargain, purchased and paid for a Samsung II behold phone, I now expect Samsung to uphold their part and bring the phone up to usable standards that are on par with the $250 I paid for the phone. If Samsung cannot bring the phone to usable standards then I formally demand my money back. Please do not tell me that since I purchased the phone from T-Mobile it is their problem, it is a Samsung phone, built by Samsung, sold by Samsung and updated by Samsung (the latest update back in March/April) therefore this makes it Samsungs problem. T-Mobile is only the middle man selling the piece of crap to the public.
Again, I demand my money back ($250), will send Samsung its lackluster, piece of crap, phone back and promise NEVER to purchase Samsung products again. I further promise and swear to get rid of all Samsung products I currently own - Samsung Laptop, Samsung (t339 cell phone), Samsung Computer Monitor (32" flat screen).
If you should have any questions please feel free to contact me at:
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Please realise that should you call I may not be able to answer because you will be calling my Behold II and it has a NASTY habit of either not connecting or just plain dropping calls (and no it is not a T-Mobile problem, because my Motorola RAZR NEVER had this problem). Please leave a message and I will call you back from another cell or from an archaic land line.