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Broken Charging Port

O

Orla Flynn

Lurker
Hi
I have a Moto X Pure Edition since Oct and its now the end of Jan and my battery is taking hours to charge.

I went into a phone shop to buy a new charger thinking that was the problem, it only increases by 2 or 3% per hour . The girl in the shop told me that it is the port in my phone.

I mentioned to her that I had been using cheap charging leads and she said that I could have ruined my battery also by doing that , that could be the problem either.

She mentioned I might be able to get the port fixed if its the port that's broken , I got this phone in Chicago but I am in Dublin and I have phoned around a couple of places here and they don't seem to fix this model as it cant be purchased in Ireland.


Does anyone have any advice
 
I would definitely get confirmation that the USB port actually is damaged. That does involve actually taking it somewhere so a trained technician can do a hands-on look at it. There are no moving parts in a USB port so the odds are it's not actually physically damaged.

But looking up the specs for your phone, it was originally released in 2015. Since you've only had it for a few months it's presumably a pre-owned phone, or if you're the first user it's been sitting in storage for years now. A more likely issue is the battery is failing.
In either case, there's no way to tell just what the charging habits of the previous owner were (which can have a lot of effect on the battery's overall use-life), nor is it good for any smartphone battery to be left uncharged for years.
 
svim said:
I would definitely get confirmation that the USB port actually is damaged. That does involve actually taking it somewhere so a trained technician can do a hands-on look at it. There are no moving parts in a USB port so the odds are it's not actually physically damaged.

But looking up the specs for your phone, it was originally released in 2015. Since you've only had it for a few months it's presumably a pre-owned phone, or if you're the first user it's been sitting in storage for years now. A more likely issue is the battery is failing.
In either case, there's no way to tell just what the charging habits of the previous owner were (which can have a lot of effect on the battery's overall use-life), nor is it good for any smartphone battery to be left uncharged for years.
Click to expand...


Hi

Thank you very much for your reply , I really appreciate it. I am the first user , i got it straight from the box from a cousin who works in the industry but apparently the way I have been charging it the past 2/3 months has apparently ruined the battery.
Apparently the charger isn't supposed to wiggle once in the charging port and mine does so I'm not sure what to do, I will keep looking for someone in Dublin who might be able to repair it .

Thanks again
 
So if the plug end of the USB cable you're using is loose like that, it's more likely to be a problem with the cable and less likely the USB port in your phone. It doesn't cost that much to get a quality USB cable, and if you're like most of us you'll be using it at least daily so it's also a good investment to just get a good one. Here's a good read on what to look for so you can make an informed choice:
https://thewirecutter.com/reviews/best-micro-usb-cable/
The USB plug is held in place inside the USB port by friction-fit so if it's loose the way you describe, you really should try getting a different USB cable. If the new cable is also loose, than that does indicate a problem with the USB port. In that case, is this phone still covered by any kind of warranty? Replacing the USB port is something of an involved process so it wouldn't be a cheap expense to have this done. Looking up the specs on your model it doesn't appear to support wireless charging either, an alternative available with some phones.
https://www.gsmarena.com/motorola_moto_x_style-7229.php

If charging your phone using a good USB cable works out for you, than hopefully the battery is not a factor. But given the situation where apparently that phone might have been sitting in a storage closet somewhere for years, it isn't surprising if the battery is failing. This article is almost overkill in details but it explains why storing a smartphone battery unattended for a long period of time will reduce it's overall usage life:
https://batteryuniversity.com/learn/article/how_to_store_batteries
Your phone doesn't have a user-replaceable battery so replacing it isn't impossible but it will involve some tech savvy skills and the necessary tools. The iFixit site has a nice, step-by-step guide on the process:
https://www.ifixit.com/Guide/Motorola+Moto+X+Pure+Edition+Battery+Replacement/61746
 
I wish we could get world charging standards befofe the new world order. A US phone needs an adapter to work in Dublin. Your US power brick won't work in Ireland period.
 
dontpanicbobby said:
I wish we could get world charging standards befofe the new world order. A US phone needs an adapter to work in Dublin. Your US power brick won't work in Ireland period.
Click to expand...

That's not an accurate statement. Unless the OP is using a cheap, knock-off charger any standard power supply that came with the phone will support 100-240V/50/60Hz. (U.S. standard is 120v/60Hz, Ireland standard is 230V/60Hz)
 
You're defining a Moto Pure X as a burner? Really? You're standards are obviously much higher than mine.
 
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