Brokentablet
Newbie
I wanted to post this message because I found that there are thousands like me with a broken Nexus 7.
I bought my first Android device, Nexus 7 Tablet, a couple of months ago. First off, I love it and I'm very happy with its performance and use. I have the 32 GB 3G tablet. It has been the most user friendly device that I have ever owned.
After only two weeks, I dropped it and cracked the screen. I had a heavy plastic sleeve around it, plus it was inside a padded canvas bag. Yes, it fell straight down on its' side on concrete.
The short story is I contacted Goggle, who I purchased it from, and they said 'not our problem', call ASUS. I called them and they repaired the unit for $150 plus shipping. I got it back and all is well.
There is a good ending to the story though. A friend suggested that I contact my credit card provider (Mastercard) about a possible reimbursement. I did, and while it took some time and a good bit of paperwork to satisfy them, I received a $150 check a few weeks after receiving the table back from ASUS.
So if you drop yours, give them call and you may be surprised how nice they were about it.
I bought my first Android device, Nexus 7 Tablet, a couple of months ago. First off, I love it and I'm very happy with its performance and use. I have the 32 GB 3G tablet. It has been the most user friendly device that I have ever owned.
After only two weeks, I dropped it and cracked the screen. I had a heavy plastic sleeve around it, plus it was inside a padded canvas bag. Yes, it fell straight down on its' side on concrete.
The short story is I contacted Goggle, who I purchased it from, and they said 'not our problem', call ASUS. I called them and they repaired the unit for $150 plus shipping. I got it back and all is well.
There is a good ending to the story though. A friend suggested that I contact my credit card provider (Mastercard) about a possible reimbursement. I did, and while it took some time and a good bit of paperwork to satisfy them, I received a $150 check a few weeks after receiving the table back from ASUS.
So if you drop yours, give them call and you may be surprised how nice they were about it.
